Volkswagen Polo [2012-2014] User Reviews

Exterior

 Makes you feel proud for the little red rocket. Nice VW badge. 

Interior (Features, Space & Comfort)

 Feels like a Sedan, Comfortable for 4. (2+2)

Engine Performance, Fuel Economy and Gearbox

 Silky smooth gear shift, Average of 14 KMPL (Petrol) both city and higway with AC. Engine performance is good above 2000 RPM.

Ride Quality & Handling

 The best Ride quality and handling amongst competietors. Its a Perfect German Machine.

Final Words

 Service intervals - either once in a year or 15000 KMS. It is long process for after sales service.

1. Need to book a prior appointment before service.

2. Minimum 10 days for service and delivery.

3. Never serviced and delivered as promised.

4. Worlds Worst customer service and after sales service from ABRA motors chennai.

5. You can buy this car for its build quality and car delivers as expected, but if you are ready to undergo pain  and bare it for its worst after sales service (ASS), please go ahead

6. No itemised bill or nothing for service... simply the workshop manager will quote as 1500, 2500..etc. (Depends on his mood)... please pay and take your vehicle out.

7. Minimum 25 calls to supervisor, workshop landline and beyond it ( ABRA Motors, chennai)

Areas of improvement  

 Need more service centers and 10 days and above for normal service with prior appointment basis 10 days before... which costs 30 days of your time to schedule your appointment , service it and deliver it back. 

 Better dont buy this vehicle if you are in chennai and if purchased already ready to bare the pain with one and only service centre in chennai ( ABRA Motors)

Solid build quality..HandlingAfter sales service, Never buy car or service it from ABRA motors chennai.

Exterior

 This is the best styled premium hatch. One look at this in person and you have to get hooked. I have owned VWs in the past (Scirocco/Passat) and this one matches those in pleasure to look at.

Interior (Features, Space & Comfort)

Great seating, super ergonomics, typical VW controls including smooth stick shift, nothing to complain about

Engine Performance, Fuel Economy and Gearbox

 Since Govt of India mandates some of the parameters for car manufacturers, VW has met those with flying colors. The 1.2 engine is good for peppy acceleration, super smooth and great fuel efficiency. Gearing is appropriate and the car pulls well in low speed driving as well as attain high speeds on the highway. Fuel economy/performance is inversely proportional to the weight of the car. If weight is higher then expect lower performance/efficiency. Thus one should avoid comparing Polo's efficiency or perfromance with light weight tin boxes from other manufacturers. If you put Polo's engine in those cars, they will perform even better.

Ride Quality & Handling

 Handling is excellent on curves and this sits like a rock on the expressway at 140+ kmph. If you need any better handling performance than that, then look to change to wider lower profile tires

Final Words

Having owned VWs in the past, was looking to have one, but could not afford or justify buying any of the current imported versions. VWs announcement to introduce Polo was the best news that I could have come across. Bought one in the first week they started selling it and was lucky to have it delivered close to plan. The Polo has since replaced my earlier drive Ford Fusion 1.6. The Ford's gone to the wife and I don't miss driving it one bit. Anyone who drives the Fusion 1.6 (According to me the #1 Grand Hatch of the Indian road) would know that  any car (1.2 Polo) has to be outstanding to be accepted as as a worthy match for the Ford. And I am glad to say that it certainly is a match for the Fusion, not withstanding the one area (Absolute Power) in which the Fusion has the advantage.

The Polo also has given new opportunities to own a VW and thus rekindling the VW experience with the Scirocco/Passat

Areas of improvement  

VW should sell products based on their own strategy around the world. Is the reason we are finding some silly demarkations of Polo models because some pathetic marketeers think that removing wipers, boot lids, bonnet insulation etc and other standard/safety features can be used to create market segments within the Polo line up? Don't know if these are Indian or German brains at work, but if it is the former, then VW could do well to get rid of them from its management.

More localization may mean lowering of quality. It is apparent on one part on the car - The rear view mirror. I am not talking of the size of the mirror, but rather its functionality. I have seen this mirror performing differently on 3 different cars I tested in the showroom. Only one got this spot on correct by not disturbing the frame of the view when flipping from day to night view setting. My car has it wrong and I have already raised an issue with the dealer.

 

Styling, comfort, fuel economy, handling curves, highway mannersIndianized marketing

 

If you drive the car in a traffic congested area like kolkata then hatchback is the best option. though polo is a hatchback its interior is like sedan. at highway I drive it around 150km/hr. but there is no problem and its journey is smooth which u dont get at swift or ritz. Its body is very strong like ambassador and warranty of body is 6 years and coolen warranty is 15 years which u dont get at same ranged other cars. some parts of polo is made by audi. But mileage is not so good which is more important now a days. as the car is made by german engineers its longgibity is far far better than maruti suzuki, honda, hyundai, tata etc. 1st service of polo is at 15 thousand km or after 1 year used where maruti is taken to service centre thrice a year. so buddy go for it and experience a sporty drive within 7 lacs.

 

Body Finishing, Interior space, pickup, ground clearence.mileage

 

Exterior The more you look at it, the more you love it. The lights, grill, the sharky skirt at the bottom of the front bumper. Overall the car speaks volumes in terms of class & quality. I've had this car since Oct 10 and still haven't got bored of looking at it. It stands out amongst the other car options available here that look like mutated lumps(swift) or petrified(ritz) or too sleepy to move(uva). The polo has presence!! park it next to any other car in its segment & you will almost see the other car cowering.

 

Interior (Features, Space & Comfort) QUALITY!!! downside though is that VW only has a wiring setup for 2 speakers in the front door(they must have thought senior citizens were their only target market) and the dealer will try conning you by saying only kenwood systems work on the polo & if you try adding more speakers warranty will be affected. Thankfully a friend of mine in the car accessories business helped out; I've got a philips head unit(with blue tooth, USB, etc) six speaker setup, kenwood amp & CV 12" sub & it sounds GOOD! The boot was designed produce bass i think :).

*In response to comments seen on this site;The rear seats get cramped only if a giraffe is behind the wheel. when the front seats are in normal driving position there's a lot of room at the back. The position of the rear seat is also offset from the rear wheels(as opposed to most other hatchbacks, where you would be sitting pretty much on top of the rear axle*position) which makes for a really smooth ride even over rough terrain.

 

Engine Performance, Fuel Economy and Gearbox Getting power out of the engine takes a little practice-the car flies if you hold it around 3000-5500 rpm. If you try this in first gear you'd end up with whiplash ;) Fuel economy I haven't figured out properly as yet; one time i got about 14 kmpl in town. On the highways I'm having too much of a good time to notice ;P

For the naysayers who say the engine's noisy-SUCK ON IT!!! THIS IS WHAT A REAL CAR SOUNDS LIKE!! rev it & it growls.  Not like the squeaky, whiny little matchboxes you'll want to drive around that sound like cats getting sodomised when u rev.

 

Ride Quality & Handling Tested other cars in this segment- NONE compare(even the fabia that runs of the same chassis, engine, etc etc sucks in comparison).

 

Final Words You do end up paying more(quite a lot more actually)& waiting quite a bit more(managed to get mine after 2 months of harrassing the dealer AND paying in cash) but it's all worht it in the end. I'm in love again :).

 

Areas of improvement The way dealers handle customers. VW sales guys need to be put through IQ tests before they're given their posts. 

Delivery-my car interiors were dirty when they handed it over. I had to complain & wait another hour for them to clean it & the cleaning guy asked me for money thereafter :P

Accessories- other than the mudflaps don't buy anything from the dealer. Range is small, prices are large.

DON'T FALL FOR THE 'ONLY KENWOOD SYSTEMS FIT VW' by inverting 2 points in the housing pin, any system fits directly to the polo's music system jack. You will have to run extra cables for your rear speakers but a good installation chap will do it without touching/ cutting anything else.

My car should have come with ABS & airbags-crummy of VW not to give at least these two safety features on a car this good.

To all you people thinking about buying a polo i say DO IT. You may see other cars with more features & gadgets around you, but take time to look at the drivers in those cars...they'll all be drooling over yours :D

cheers.

 

excellent handling, ride & looksfeatures in highline should have been made available in lower models as options at least

 

Exterior The built quality is amazing with the tough body.The paint quality and finish feels very classy.

 

Interior (Features, Space & Comfort) The panels, dashboard, gears, door trims, steering is simply top notch. The focus is on quality and the feel of a sedan unlike other cars with low cost interiors and lots of glitz which eventually looses its sheen. The display is superb! should check it out at night!

 

Engine Performance, Fuel Economy and Gearbox The gear shift short and smooth so its great even on a slow traffic. Fantastic response and fast pickup. About the fuel economy, roughly for the start I am getting around 10kmpl in the city but according to other users the fuel economy goes upto 13kmpl in the city and 16kmpl on the highway after few more running kilmeters and that in the start its less.

 

Ride Quality & Handling I should give a special mention to the quality of insulation which makes the interiors very silent. The suspension is terrific and would say its better than even the Honda city Baleno etc, it has to be experienced to believe it.

 

Final Words I got my pepper grey comfortline delivered on 16 october, and I have started liking it much more than i did during the short test drive which provoked my decision. Its a wonderful car which is a class apart so dont compare it with any other car on the road. The pricing is just perfect, because it is spent on quality and is obvious when you feel and drive the car.

 

Areas of improvement I guess, volkswagen should release more accessories which are not on sale at the moment like the fog lamps, central locking for the base and the middle model. This car rocks! and I assure you will demand attention as you zoom past ;-)

 

The built quality, the interiors, suspension, power, boot space,rear leg space

Exterior I like the elegant European design of WV Polo which is very similar to VWGolf. Body is very havy and strong. No body noice when driving. Boot space is best in class and body paint comes with 6 years of warrenty.

Interior (Features, Space & Comfort) I love the interior of this car. Trust me it is very very high quality. Design is bit plain and sober but beautiful and very sterdy.

Engine Performance, Fuel Economy and Gearbox I own a 1.2L petrol and engine is awesome it is silent and powerful. This car is giving me 16+ mielage on highway and 14+ in city (milage depands on driving habbits). Gears in this car is smooth as butter and gearshift doesn't wobble at all. I can drive this car at 40km/h in city with 5th gear without problem. Also pickup is very good too. VW Polo is a well engeinered German car.

Ride Quality & Handling Steering wheel is very responcive and I love it. Car is very comfertable and AC is good too. I like tilt control steering it awesome for women driving. After sales and servecing is very very good and proffestional too.

Final Words A very good hatchback car. I considered Maruti Swift before this car but it is very common car and many of my friends and relatives have swift so I bought Volkswagen Polo. I don't use it everyday so I bought 1.2L petrrol version. I also heard that diesel Polo is also very good too. I am very much satisfied with my VW Polo.

Areas of improvement Volkswagen should make interior more cool and morden.(not a complaint just a suggestion).

Milage, Pickup, Comfort and very very good after sales service.Little too sober for some people's taste(But I like it)

 

Exterior great look.

 

Interior (Features, Space & Comfort) OK. Very uncomfortable for bulky people.

 

Engine Performance, Fuel Economy and Gearbox Makes noise like diesel engine.Gives 13km per lt.

 

Ride Quality & Handling Good.

 

Final Words I had very experience with the dealer Ramani motors,Madurai..I have told 100 times that I have " no claim bonus" which is to be given while insuring the vehicle.But nobody is aware what is " no claim bonus "I am still yet to get" no claim bonus" from Royal Sundaram who have link with the dealer.

VW have not given any contact email id in their website  except postal address (to avoid these type of nuisenses , I think) and I had to get it from their customer service .My email to them is not yet answered even after 5 months.I happened to meet the sales manage -VW for the region and my forwarded message  to him is waiting for his grace.employess of the dealer are refusing to give contact details of the owner of the delaership.

It is yet another story how my damaged bumber's cost went from Rs.5500( told me over phone) to 19000 when Insurance  claim was made. Now I have pay penalty for buying from this dealer as I loose my "no claim bonus" for my entire life.

 

kannan

 

Areas of improvement After Sales Service.

 

styleunresponsive to customer complaints

 

Exterior The shape, and quality is very good. not like those ugly shape of BEAT, ALL MARUTHI VERSION EXCEPT ZEN, AND EXTEEM, FIGO FRONT SHAPE. AND THE UGLIEST NISSON MICRO. THIS IS MY PERSONAL OPINION.

 

Interior (Features, Space & Comfort) ALL GERMEN ARE LITTLE BIT STINGY , SO, THE SPACE IS A LIITLE SHORT IN POLO. GETTING IN AND OUT IS LITTLE TOUGH.Ride Quality & Handling qulility is very good. The proven qulility of VOLKSWAGEN CARS ARE HISTORY.

 

Final Words I was waiting for this car for sometime, when they announce it opening I booked it in november2010 and I got it in 18th February 2011.  I got volkswagen comportline petrol

Areas of improvement only the hight and some fecilities. There is a vast differnce between comport ling and  high line. THE COMPANY SHOULD NOT DEPRIVE OF CERTAIN FECILITIES TO INDIAN CUSTOMERS AS THEY PROVIDED TO EUROPIAN CUSTOMERS. I HOPE IN FUTURE THEY WILL RECTIFY THE DIFFERNCES. -GOOD WISHES TO THE VOLKSWAGEN COMPANY IN INDIA.

SAMUEL DHYRIAM.

 

shape,fuel economy,quality of product are all very good.certain fecilty they cut short for lower version, like back wiper,mirror in sunshade,etc.

 

Exterior Classy looks, excellent paintwork.

Interior (Features, Space & Comfort) Good space for a hatch, comfy seats, adjustable driving position, high quality interior equipment and upholstery.

Engine Performance, Fuel Economy and Gearbox I have driven around 7000 kms including highways, expressways, ghat roads, metro cities and small towns and find engine performance more than sufficient for maintaining maximum safe speeds on Indian roads, touched 135 kmph on the expressway (could push her more), overall mileage 13/16 kmpl in city/highway with aircon, super smooth gears, downshift may be required for a quick overtaking of long vehicles.

Ride Quality & Handling Good ride quality with correct tyre pressure, smooth handling; though steering grip feels a little hard, near rear visibility not good; so be cautious whilst reversing or get parking assist gadgets.

Final Words A new benchmark in hatchbacks, surely a value for money car of superior engineering and quality. Remember you cant get features like in an Audi for the price you paid.

Areas of improvement Spare wheel should also be 15" alloy, electrically adjustable side view mirrors, leather wrapped steering wheel, audio controls on steering wheel, side rubbing strakes, flatter rear floor.

Fuel economy - 13/16 kmpl in city/highway, 280 ltr boot space, smooth gears, good ride qualitySteering wheel should be leather wrapped and with audio controls