Mr

JETTA CAR (PB02 XX XXXX)

The car as of details below has again now being detected with faulty AC coil and is lying at VW frontier from 23rd February, 2018 onwards.

VW is cheating Indian Customers so openly, and not attending to any of the identified cars fitted with AC having poor technology and defective parts, from the time of installation. I have been told, that VW pushes car in India which has defective parts, and Indian customers bear the brunt. This car has been fitted, with  an AC unit which has seen repairs of compresor, valves and now coil. I have been asked to invest more than 1.5 lacs till date in last mileage done of 90000 kms in total. The car is under repair at VW Frontier onMathura Road, New Delhi  and has been handed over the estimate again of 35000 rupees.

Has VW done any research, on the regular upkeep of JETTA? It dents your pocket so much, you decide at very beginning not to engage with this company in future. Pinches you, after making an investment in your Dream Car, which never functions as per your knowledge on automobiles. Has not received any information from the service centre, on whether the spare part is available or not.

We would like to ask the quality control team to relook on technology that fails constantly and poor customer is being asked to foot the bill. The dealer/service centre waits for customers like us and pounce on them, when they find a spare which has a high capital cost. They act like sharks! The replacement of  the coil should come free of cost. The history of the car repair says so, on faulty ACs. Feel so harassed, if you buy VW in India. Yours non satisfied customer forever.

Aakash khandelwal.