Is Manza Production Stopped?

It been 22 Days by now I left my TATA MANZA Car to change the rear bumper in ARAS PVPV Madurai, TATA MOTORS committed to repair and handover to me in a week. There is no followup updates given to me, each time when i call to the service center I got the same message for past three weeks "Rear Bumper Not Arrives, We made Order and it will be shipped by this Wednesday and replaced by Saturday". Last message i got was "Bumper is not in stock and have to manufacture". Very curies to know is TATA MANZA Production Stopped? If you don’t have spare for Top Moving MANZA in TATA Product raises a big question on who long TATA can support for each CAR? How long we can trust you?

I approached the ARAS Sales Manager, he lethargically saying it will take 10day without knowing when I left the car and hide himself in Spare parts room. I then called to TATA Motor Employee, He was asking me to be polite and humble since it is my first escalation to him; Don’t you have process to follow up the orders made long back. So are TATA motors expect me to be humbly to each person I escalate up in TATA organization, Since because I bought your product?

What is the Trust you made on your Promises? - “Rely on us… always.” – “create lasting relationships with the customers by working closely with business partners to provide superior value for money over the life cycle”.