Khivraj - No clue on customer satisfaction

After going through the big list of sedans I finally narrowed down to Renault's new Scala since I always wanted to buy a Nissan Sunny, I already had a Figo so tool my own time and the wait paid off. Scala is obviously a better choice than Sunny if you dont mind those extra bucks that you pay for. Now coming back to the story of the sales experience with dump ducks like Khivraj, I went to the Anna Nagar dealership to enquire on sales details I was told that Insurance is free along with GPS and parking sensors. I went there in about a week holding a cheque to pay the advance - now they tell me that its only the insurance that is free and didnt even bother to apoligize for miscommunication, I stepped out and escalated it to Renault customer care and within a week they came to my door step to take the booking but again I have to live with just the Insurance free offer. I have to push for delivery on my sons BDay and they also agreed that I can take delivery directly from the RTO office, I went there and guess what - I was able to find 11 faults with the brand new vehicle, even basic things like Stepnee, mud flaps was missing along with minor scratches on the body. I spent my diwali and again went on escalation - again people came to my door step and picked up the vehicle for rectification. They delivered a dirtly vehicle back this afternoon because of which I writing this down. If you are in chennai please be aware that the dealership has no access to the vehicle after sales so how much ever you yell at them there is no use - so when you take delivery ensure you do a through check before you leave. I wanted to share the pain I am going through to everyone so that instead of breaking our heads with a bunch of jokers its better we play it safe before hand so never ever take delivery out the door even if a small amount of disattisfaction. Otherwise I love the Scala and its a pleasure to own it.

Dealer in chennai has no clue and does not know how to treat customers post salesEverything is amazing about this car