Horrible Service- Don't Buy

Please refer to the attached mail to get a brief about the whole issue that we are facing. We purchased the Duster keeping in mind the superior performance and service that is provided by Renault (a French-European brand). But I am extremely sorry to say that your dealing of my issue puts Renault and your organization in very bad light.

The brief reply by Renault Customer service team makes it amply clear that there is no intent from your end to try and realize that the whole issue happened due to a technical glitch in the car. There was never a warning light as has been emphasized by me time and again. A vehicle in the price variant of duster needs to show the warning light to show that there is some issue with the engine on other Parts. Also as stated by me, it was clearly told to the Service Centre representative to service the car when it had gone for accidental repairs. Then why has it not been done? What is the use of getting Systematic SMS when my request for servicing was not honored? I would also point out that the service center has given a response that the second service wasn't carried out on time & this resulted in the engine failure. Your garage was closed for three months due to an issue with the port trust where in the service center shifted from the Port Trust Area due to some eviction issues and we were repeatedly told that the issue will get solved in 2 months and it took close to 3 months to get sorted out. Stop Cheating customers.

DesignHorrible service, fraudulent customer care practices