Cheating by Maruti Dealer against delivery of Swift Dezire

 had booked Maruti Suzuki Dzire VDi model within few days on its launch in March 2008. I had given Rs. 50, 000/- to Rana Motors, Delhi on 26th March 2008 for its booking and got the receipt. I was committed the delivery within 60 days and this was also written in the receipt.

After the expiry of 60 days in May last week, i started enquiring about the delivery of car. The deaer said the car is ready, but since i had taken loan against car, few papers were missing for disbursement. They promise that once i give those papers, car shall be delivered.

On June 12th, I gave all the papers and the loan was disbursed. Since i took loan of only Rs. 4.00 lacs, I also paid the remaining payment of around Rs. 2.00 lacs to them. They confirm that car shall be delivered on 17th June 2008.

On the evening of 17th June when i enquired about the delivery, the dealer said that car is under production so we have to wait 7 days more. I was really very very astonished by this remarks, as only 3 days before they took full payment from me and promised to delivery whithin 3 days.

Today is 13th July, 1 month has elapsed, since they took full payment from me, and still not delivered the car. I feel cheated. The dealer cheated me on following account.

a) Why did the take full downpayment from me, when they did not had car to deliver me.

b) Why did they give false promise again and again and failed to keep that.

c) They still are not committing any date of delivery. Is this the way the deal with a customer.

d) Why did the book the car, when the delivery is nor confirmed. They should stop the booking of car.

Its a pure case of cheating. The dealer must have sold the card intented for me to some other person on getting premium.

When we tried to contact the dealer, they are saying that they can refund the booking amount and cancel the order. It this the way after 4 months of wait and false promise is this reply.

I request Maruti to keep note for it. They should enquire about the matter, as to why the took full downpaymen of Rs. 2.50 lacs, on june 12th, when they did not have car to deliver. Why did they do this to us.