I buy baleno last year and my buying experience was great. The staff is very polite and co ordinate with me. I experience a great service from maruti.
The ride quality of baleno is amazing you love the riding quality of baleno. I recomend you baleno over i20. It looks awsome and killer. But its service and maintanance cost is littlebit high but its ok.
Only a con of this car is you get rear camera only in alpha varient. Maruti has to provide rear camera from zeta variant..