Gear shifting hard

Exterior VERY GOOD.

Interior (Features, Space & Comfort) Good.

Engine Performance, Fuel Economy and Gearbox I bought Honda City (V MT iVTEC (Manual)) from Emerald Honda in Jan 2017, Ahmedabad and right from beginning the gear shifting had problem. It was difficult to drive this car day by day. I kept telling service people in all my free services but I was fooled around that gradually it will be smoothed and that is how they kept dragging this issue. By this time 1st, 2nd gear both were creating trouble. Later they admitted that there is some serious internal problem. I sought help from Honda Cars India Ltd also but so far not concluded. I have asked for car replacement as this is a defective product from beginning. It has manufacturing defect!! It also caused me tremendous mental trauma every day as my 12 lacs at risk. This tension also hampers my health. Every time I get back my car after ‘gear correction TRIAL” I feel unfamiliar with my car as the clutch setting is changed and it gives me so much of pain and trauma in my heart and mind. I feel this car is already old. I have taken City with all the joy and charm which is totally lost now and I don’t feel like driving this car anymore. I have used my hard earned money to buy this! In fact it’s a matter of worry for me now. I need the replacement of this defective expensive car or full refund. By now ALL the gears, clutch settings are impacted adversely due to delay in resolution this from Honda/Emerald. This will also give me a big loss at the time of re sale. I demand justice and therefore replacement of this car. Emerald also forcefully asked us to agree on some weird conditions which they don't do in all other cases. I suspect whether they were aware of the issue before even selling this car.

I plead Consumer helpline to hear me and get me justice at earliest. Thanks in anticipation.

Ride Quality & Handling Okay.

Final Words BAD PERFORMACE DUE TO HARD SHIFTING OF GEARS AND POOR SERVICE LEVEL AND ATTENTION TO CUSTOMER NEEDS.

Areas of improvement GEAR BOX AND SERVICE LEVELS.

Overall look and brand appealGear shifting is hard, no attention to service complant