Honda Best in class for comfort

My drive is a 10th anniversery edition Honda City Gxi CVT which i took almost 1 year back. I love the car for its comfort, power and fuel economy. Even design of the car is very attractive. When i descided to take an automatic model i got lot of negative inputs from my family and friends. But now two of my relatives went for automatic cars. Im geting a milage of 16 on highway and 12 in city. It is very comfortable for city drive.

Only worst thing is there service centers. While taking the car i heard its one of the best in the market for their customer care and service they provide. I had a lot of shocking experience with them in these 1 year time. My car had break pad issue. It got over by 7000 kms and even it caused an accident.  So i descided to complaint regarding this and called 24/7 customer help line of Peninsular Honda. Without inspecting the car they came into a conclusion that its because of defective driving style. They came to this conclusion only because mine is an automatic one. But with my car my cousin took a manual one and even he faced same problem and they replaced it for him charging half of the break pad cost.

After that i approached one of their service center and when they verified the car only one side of the pad was getting over. So a defective driving style wont cause defect in one side. So i again descided to complaint about this. I contacted their cochin office and their behavr was so rude and arrogant. So i informed delhi office of honda and i got good response from them and they told me that they will look into my case. After that i got a call from Peninsular Hondas Cochin office and they appolagised for such a behavr and agreed to replace the whole break unit. The whole kit was replaced free of cost from Calicut Peninsular.

comfortable to drive & back seat travelling, stunning design, satisfactory power and fuel economySide beam cause visbility problem, Not at all satisfied with service, Break pad issue