Clutch plate gone faulty only after 9500 KM || Poor After sales service ||

I am a proud owner of Honda Amaze 1.2 SX MT (I-VTEC) Reg. No HP 63 XXXX, I purchase this car in May 2016 from Hallmark Honda Ahmedabad. I have got my car properly serviced on regular intervals.  Till the time total running of my car is only 9553 KM.

Truly speaking the reason behind purchasing a Honda car was purely with engine performance and quality of service.  I was made to believe that they are always present in my service for any issues which I could face with regard to the vehicle under their warranty scheme.

On 10th March 17 mid night I was enjoying my ride at 80-90 Km/Hrs on Mumbai –Pune Express highway, suddenly I noticed that my car is not accelerating further even after giving acceleration.

I have parked my car on service road near to Talegaon toll plaza which is 24 KM away from my place of residence.  to understand the reason behind this behavior but could not able to understand anything as there were no alarm on my dash board , after a while I again restarted my car and tried to drive again , unfortunately the car didn’t pick up.

Understanding that there are some problem in my car I asked help from my insurance provided for towing of vehicle to Honda Service center and drop my family to my home in Pune. Though the entire process has taken 4 hours and I have to stand on side of highways along with 4 females and 1 two month old baby. This was really a nightmare and scaring for me.

Later in the day I got a call from Deccan Honda (Pimpri) branch than my car’s clutch plate, pressure plate , fly wheel assembly has been damaged and need to be replaced and  the total cost of repair is estimated to Rs. 25000/- and this  will not cover under warranty as this is a wear and tear part.

I am not sure on how should I react or express my feelings in such a scenario. A Honda car is normally preferred for its engine quality especially for its Petrol engines.   How can it lost its torque suddenly while cruising at a speed of 80-90 Km/Hrs. Had my car’s usage been very heavy, I would have taken the logic of wear and tear as well. But at 9553 KMs, that too in a patrol car, where you presume that till at least 2-3 lac KMs, it wouldn’t show any sign of slowing down, and even no observation has been highlighted in recent preventive maintenance service.  It’s beyond understandable levels.

As per Service manager of Deccan Honda Pimpri Branch the problem occurs due to my bad driving even though I had drive many cars in last 10 years.

So guys until you don’t own a taxi badge, you should not purchase any Honda car as if any thing goes wrong they will blame you for your driving skills.

I also thinks Honda should never sell any car to anyone without having driving test done and for those who is having less than 50 years of driving experience and should conduct fortnightly driving test.