ஃபோர்டு ஈகோஸ்போர்ட் [2013-2015] யூசர் ரிவ்யுஸ்

AFTER SALES/SERVICE IS POOR

Lack of knowledge of service staff at dealer's service center , misleading staff and disappointing when you are out of warranty.

Regular issues especially in electric/electronic part and things like engine sound, wiper issues etc...

They/their dealers mislead on all issues and have intention of replacing the high value part rather then repair or replacing the part with a issue.

I recently had a nightmare and even I involved Ford but found that ford is also helpless in front of dealers and always protect them.

I am holding 3 Ford cars and now I don`t recommend any one to buy ford. Before connecting with ford in 2010, many of my colleagues told me not to go with ford due to service issues but I got trapped and now I am realizing after 8 years that I made a biggest mistake of my life as Ford india is biased towards justifying their mistake and fully spoiling their own tagline " kuch alag se family wali feeling".

• What I feel ? Ford as a organization should be more active in the marketing of their vehicles. Even as we know Ford Eco Sport is doing pretty well in Indian Market, many dealers aren't really bothered to actively showcase the car to the people who arrive at their showrooms. I have been at many dealerships near my place(West Delhi) before buying even the best names like Harpreet Ford didn't seem very intrested to sell the vehicle or for that matter explain me the basics. Whereas when this compared to Renault Duster the dealership and the company called me numerous times if I was satisfied or intrested for more test drives also were more than willing to provide me the best services. There is a need of renewal and non renewal of dealerships as per the performance of the dealerships in every area. Harpreet Ford at Moti Nagar is not even half good for the people to go and have a look at the vehicles. Can you guys start focussing on this and have a priority set for the customers to treat them well and focus more on customer interaction. Your company would go way ahead in sales by just imporving few basic things. Whereas Ridhi Ford was very active in following this with me even if that would mean going 50 KMS away from my home to buy the car. Appreciate their sales manager meeting me personally and explaining everything to me for the car and its delivery.