Worst Car and poor maintenance

Exterior

 Seems to be ok

Interior (Features, Space & Comfort)

 Beautiful lights , Space is good, A/C is not so effective

Engine Performance, Fuel Economy and Gearbox

 Here this car is at par, Gear shifting is smooth

Ride Quality & Handling

 Not comfortable, suspension is always an issue

Final Words

 Not worth purchasing

Areas of improvement  

 Service back up is not as perstandards, Even cars are delivered with manufacturing faults, SVC centre staff is not trained, Can't even rectify issues. Vague answers " we will send report to Germany " 

1. Exhaust fan flap motor is not working. replaced couple of times and SVC said its manufacturing fault. We will send report to Germany. It kept happening for 3 years and now when warranty is over, SVC wants to charge stating car is out of warranty.

2. Whenever you want to get the car checked, minimum days at SVC are 2-3.

3. Recently when i went to get some engine sound checked, we noticed coolant is less and requested them to top up, still answer came leave the car for two days " we will check "

4. You go for one problem, immediately two other problems are showed to you.

5. Even though i tried contacting Germany and India Top Management both Sales and SVC through Linkedin but no response. 

Actually problem is that in India customer awareness is not there and thats where companies take advantage. I have another car Toyota Altis and its fantastic, SVC center is prompt and even if you have not booked the car, its still attended and small faults are rectified immediately.

I fail to understand how Volkswagen want to run India Operation with Customer satisfaction.

Big Big mistake for purchasing this stupid car from a stupid company.

 

Interior lights, Body frameService, Technical problems specially