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    Good Ride but maintainance is like owning an elephant

    9 years ago | Apoorv Sangwan

    User Review on Volkswagen Vento [2014-2015] Highline Diesel

    Detail Review:
    Rating parameters
    (out of 5)

    4.0

    Exterior

    4.0

    Comfort

    2.0

    Performance

    2.0

    Fuel Economy

    1.0

    Value for Money

    PURCHASE:
    Used

    DRIVING:
    Few thousand kilometers

    Exterior I like the sleek looks which played a role in me buying the car.

    Engine Performance, Fuel Economy and Gearbox I just can't trust this car with reliability, its been to service centre too often. They claim you need servicing only at 15000 kms once, but it is for those who drive maybe 5000 km an year. For some one who really drives,  this car is a nightmare. Already had to claim warranty on AC, fuel filter and some packing issue in Engine i.e. within less than 2 years. Their staff says being a "new" entrant their ACs aren't still being manufactured to adjust and bear Indian "dusty" conditions.

    In regular course too this car has been worst. Its disk break pads run out in less than 15000 kms and they blame the driver for it. It is my 3rd car and I never faced any such disgusting issue with any other car (Hyundai & Honda). No one listens to you in this company. Even if you hope to escalate an issue, its the same dealer who ends up calling you maybe with a free car wash offer. They rarely deliver your car in time as promised. Servicing cost is way too overboard. They charge you for even filling up your windshield water. The Engine noise has increased substantially in just 2 years from when I bought this car even with regular servicing.

    There is nothing in this car for which you might say "Value for Money". It is all money and no value.

    Ride Quality & Handling It is quite well at par with its competitors.

    Final Words After weighing all pros & cons it is a big NOO for buying this car. It is simply "NOT WORTH IT".

    Areas of improvement Many... dealership experience, need to reduce cost of servicing and parts heavily, make what you claim, buy ACs from someone who can make them to stand Indian conditions, there is no way a customer can reach company (through website, dealer escalations, anything). Even if someone calls for feedback, you never hear anything regarding that.

    And what on earth can make somebody drive for 15000 kms after a service if "car breaks" don't last that distance. Just do something about it. I have driven too much to claim that there is something seriously wrong with this car.

    Car is good to drive around, powerful, stable at high speeds. Good space & easy to reach controls.Too many problems, worst servicing staff & dealers, AC has chronic problem, v v high servicing cost
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