CarWale
    AD

    Good Machine but bad servicing

    11 years ago | Sudhendoo Ganddhi

    User Review on Volkswagen Vento [2012-2014] Highline Diesel

    Detail Review:
    Rating parameters
    (out of 5)

    3.0

    Exterior

    4.0

    Comfort

    3.0

    Performance

    1.0

    Fuel Economy

    3.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers

    Exterior

     Good exteriors

    Interior (Features, Space & Comfort)

     Good

    Engine Performance, Fuel Economy and Gearbox

     Very low fuel economy

    Ride Quality & Handling

     

    Final Words

    Very bad servicing by the Service Station for annual maintainance. Had a very bad experience twice. Last year and this year also. The car was not washed and even the interiors were spoilt but no effort made to rectify the mistake. Servicing team does not have courtesy to inform the delay in schedule to pick up the car. They do not even practice the basic requirement of informing the client the delivery  time and the customer needs to follow up to know the status. Even after the customer feedback form was provided with a dissatisfaction feedback the same was not shared with the senior team or the VW company. Even I was surprised when they asked me to change break pads in two years (running 23,000 kms)

    Areas of improvement  

     Good customer approach required.

     

    Good Style, comfortable driving experienceMileage very low
    Was this review helpful?
    Like Button
    0
    DisLike Button
    0
    More User Reviews
    11 years ago | Cool
    Was this review helpful?
    Like Button
    1
    DisLike Button
    0
    Was this review helpful?
    Like Button
    1
    DisLike Button
    0
    11 years ago | Ajay Singh
    Was this review helpful?
    Like Button
    0
    DisLike Button
    0
    11 years ago | Rk Gupta
    Was this review helpful?
    Like Button
    0
    DisLike Button
    0
    11 years ago | Psk_Patil
    Was this review helpful?
    Like Button
    1
    DisLike Button
    0

    Reviews you may also consider

    AD
    Write Review
    Write a detailed review of a car and you can
    scissors image
    Win Amazon Voucher worth
     ₹
    2000

    Want to read the reviews for any other car?