Bad After Sale Services

After sales Services Issues

Issue #1

I felt cheated by purchasing AMC from VW Finance that cost me 19% extra + interest loss against advance payment made to VW Finance and look forward for corrective action / solution from VW Finance team.

I paid, Rs.9372 in whole year for AMC charges and received services only for Rs. 7601/- (19% extra + interest loss)

Background

I purchased AMC (Silver Package) from VW finance for my Vento car at the time of purchase in June 2012. I pay Rs.9, 372 yearly (Rs.781 p.m.) in advance to VW finance team for 3 years AMC charges.

I got my vehicle serviced for 1st year and service center provided services of Rs.7, 601/- against yearly contract (bill attached).

Issue#2 

I am disappointed with bias & unpleasant policies for existing customers of Volkswagen. I own a Volkswagen vehicle that cost 10+ lakh on road (VENTO Comfortline-Diesel) since June 2012. I don't have remote controlled central locking in vehicle since that feature was not available at the time of purchase.

Today, Volkswagen is selling remote controlled central locking vehicle (same model) to new customers but that option hasn't been extended to existing customers. Unfortunately, customer can't explore outside options as well due to warranty lock-in.

It’s inconvenient to lock vehicle manually every time you drop out & also surprise to on-lookers, that such high value brand / vehicle don't have mere feature installed.

 

Issue#3

I purchased Vento comfort line on 24th June 2012 and received AMC document from VM in September 2012. I paid monthly EMIs for AMC services since date of vehicle purchase. 

 

Issue#4

I got delivery of new vehicle on 24.6.2012 and chased dealer's team till end of July for registration file and extended warranty documents etc.

I was disappointed with after sales services & left with unpleasant experience with Volkswagen.

I was concerned, my temporary vehicle registration number will expire in few coming days and every government process takes their due course & own time.

Neither I didn’t get any help from dealer to get vehicle registered, in another city of same state nor received registration file till date to let me pursue self registration with RTO & extended warranty documents.

Fuel Economy, Good StyleBasic features are missing, not impressive after sale services, finance schemes cheats