Cheating customers showcasing as German brand & engineering

Exterior Same as Scode Rapid.

Interior (Features, Space & Comfort) Nothing different from other competitive brands, have phone answer button on steering wheel but there is no bluetooth in car.

Engine Performance, Fuel Economy and Gearbox Engine bit noisy, Fuel economy is average 16KMPL, gear box is fine.

Ride Quality & Handling I have purchased vehicle in Feb'12, I have observed that there is left pulling problem in my vehicle and have been visiting Service dealer from Mar'12 till date. I have visited more than 8 times until now keeping my vehicle for more than 20-25 days all together.

1st visit - they have done wheel alignment and returned my vehicle - no change.

2nd Visit - they have again done alignment and steering adjustments - no change.

3rd Visit - they have changed left shock absorber and alignment - no change.

4th visit - they have changed right shock abosrber and then front two tyres which are worn out inside part in 5000Kms - no change.

5th Visit - Fly doctor visisted for inspecting the car and changed crossmember of the car - no change.

6th Visit: I have raised complaint to VW germany and was redirected to VW India team check the issue. VW service GM has inspected the vehilce on directions from VW India and kept a report on the left pulling problem and the impact of the pulling to VW team.

7th visit -  Fly doctor along with other engineers from plant visisted and changed knuckle joints of the car - no change.

Still there was no change observed and they have changed rear axel and all 4 tyres as the tyres are also 50% wornout inside part by 11000kms.

Now the vehicle is slightly pulling towards right. Since they have changed all major components of the car, i have been requesting for service history in detail or replace with new car. But VW team is not responding to any of my quieries.

Final Words Customer care and focus is very bad. they are concerned on sale of car but not safety of the customer. People prefer german brands mostly for the sake of safety and stability, but when they are not showing that interest towards customer after sale, there is no point in prefering this brand. Worst on VW Team for such neliglected and careless behaviour. We can clrealy understand that they are marketing this brand in India showcasing German brand and company but we need to understand that they selling in India and their policies and practices and standards are also as per Indian standards.

Areas of improvement Customer care, tracking of customer complaints, escallation matrix should be imporved a lot, complaint follow up to be implemented to check if the status of complaint and satisfaction level of customer. Transperency of reaching to next level of management is not there on complaints.

Average at fuel economyA/C blower makes more noise, defogger needs to be imporved