Worst Experience With Dealer and

 

Exterior Very Good - Given 1 * due to lack of option for Service Parameter.

 

Interior (Features, Space & Comfort) Very Good - Given 1 * due to lack of option for Service Parameter.

 

Engine Performance, Fuel Economy and Gearbox Very Good - Given 1 * due to lack of option for Service Parameter.

 

Ride Quality & Handling Very Good - Given 1 * due to lack of option for Service Parameter.

 

Final Words Very Good Engineering. But is waste without having proper framework to support the commitments, sevice to customers. etc. I have booked VW Vento in September in very initial phase after it was launched. Till date (19-Nov), I have not received my car. Commitment date was 14-Nov. Now it seems the car will not be delivered even in December.

No response from the dealer. No commitment. Dealer doesn't feel it is required to keep customers informed (Global Gallerie - Thane).

Till date Lodged 3 complaints with VW - Customer Care. As per VW policy, they are supposed to respond back in 48 hours. None of the complaint was attended / responded. Every time you call the helpdesk they insist to raise one more complaint.

Not really sure how this will work long term. If I face any issue with the care, I am sure with my experience that Dealer as well as VW is not going to respond.

 

Areas of improvement

- A T T I T U D E - Big Problem

- Service to customers

 

Good EngineeringWorst Customer Service and Response To Queries