Good car but Pathetic service Center

Exterior Polo has the best styling in its class, Straight lines across the door look solid and paint job is just brilliant.

Interior (Features, Space & Comfort) Very less legroom for the back seat and it just gets

Engine Performance, Fuel Economy and Gearbox Engine performance is great but fuel economy is not that good on highway it gives around 17kmpl with a speed of 100kmph-120kmph and city mileage is around 13kmpl in hyderabad the gearbox transmission is smooth but back gear will be very hard after few months of usage and the service center manager in hyderabad Mr.SHAILENDRA says it is very common problem for all polo. They claim a mileage of 21kmpl on highway and 17kmpl in city for POLO tdi Highline but that not true. No matter how decent you drive it will be around 14kmpl only.

There was a dent to the left door even after giving it servicing and doing the denting and painting job it was slightly visible, I asked him why is that still visible he says the built quality is so strong that it will be visible even after denting. First they were acting like its not the dent and then he boasts about built quality. Pathetic  service and very costly. I advice everyone going to a VW service center to take their home or land documents with them incase the bill is too high you can put it as guarentee and get your car. :P 

Ride Quality & Handling Good Ride and very stable at highspeeds on highway, i have myself driven it around 170kmph it was solid without any shakes.  But engine noise is very audible inside the car though I cannot expect it to be as smooth as my fathers Honda City iVTECH petrol engine I expect it to be atleast as smooth as swift DDIS engine.

Final Words Nice styling and built quality but very poor mileage and backseat legroom and service station is filled with inexperienced technicians and manager. VW needs to learn a lot from Maruthi in terms of serving the customer.

Areas of improvement Other than styling and handling VolksWagen needs to improve everywhere.

Styling, Built Quality, Engine PerformanceLow Mileage, Less Spacious, No legroom at the back, Servicing is very costly