Worst Service for Volkswagen in Chennai by abra motors

Exterior

 Car is good

Interior (Features, Space & Comfort)

 okay

Engine Performance, Fuel Economy and Gearbox

 good

Ride Quality & Handling

 excellent

Final Words

 I own a Polo car, which met with an accident by a rolling stone which fell off from a lorry in front, damaging the car bottom/ oil sump. The car was handed over to Abra motors.

  Abra Motors surveyed the car on 24.01.2014 and informed that the oil sump had a crack and it has to be replaced. Insurance surveyor inspected on the same day and approved the value of about INR 26,500, against INR about 48,000 raised by the dealer. Mr. Muthuvel Murugan of Abra Motors informed that the car will be made ready on 31st January. When I enquired on 31st January, he informed that there were damages in the engine and therefore the parts value of about INR 3,45,000 has to be replaced. I was shocked and surprised and enquired in detail. He mentioned that oil pressure was low and hence the bearing has scoring marks and therefore he is suspecting that the crankshaft and the related parts must have been damaged.  When I asked that there was no low oil indication in the car which is supposed to warn, he explained that the low oil indication is not oil level, it is low oil pressure and it will not appear, if there is slight pressure. I again clarified with him that, if there is no pressure warning, then it must supply oil to the critical parts for which he mentioned that the low oil indication must have come when the incident happened. I mentioned to him that no oil indication warning appeared and I also confirmed him that if there was no indication at the time of handing over the car on 24.01.2014. He has no technical reason to clarify my doubt. Hence, I requested him to coordinate with the insurance and convince them to accept the engine related damages due to the accident.  After rigorously following with Abra Motors daily, today they informed that insurance denied to approve the engine damages and they mentioned that we need to pay about INR  65,000 for rectifying the engine, besides the insurance approval on the oil sump parts.  I mentioned to him that I am totally dissatisfied to pay any amount when I have invested on the Volkswagen the costliest car in the market along with extended warranty payment and also having Insurance covering bumper to bumper through the policy referred above.   He replied that I have the following three options: 1. Rectify the car as per the insurance approval on oil sump parts and pay about INR 6,900 for oil etc.,Muthuvel  Murugan informed that Abra Motors does not recommend this , as the engine might seize at any time. 2. Rectify the car as per the insurance approval on oil sump parts and pay about INR 24,000 for oil seal, oil etc.,. This is not safe but ok to use the car. 3. Rectify the car as per the insurance approval on oil sump parts and pay about INR 65,000 for bearings, oil seal,oil, etc.,. This is recommended. I have now confirmed to Abro Motors/ Mr. Muthuvel Muruganto rectify the car as per point 2 recommendations and informed him that I will be making a complaint to you on this cost of INR 24,000.    I am not convinced on the above recommendations, since the accident should be covered either by insurance or by extended warranty scheme.  Moreover if the engine bearings and other parts are getting damaged without oil indication warning then it is design fault by Volkswagen.   With all the above additional payment for full car insurance and warranty, why I should bear additional cost for rectification charges?     Areas of improvement  

 

 

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