VW Polo - Bad Customer Service - Unresponsive Dealers - Swami Motors Chandigarh

 

Exterior Excellent exteriors. Looks are great. There is no doubt abt it.

 

Interior (Features, Space & Comfort) Front seats are good. Will get disappointed to see the space and seat comfortability at the rear seat. You will feel like clamped when seated in the rear seat. Too bad.

 

Engine Performance, Fuel Economy and Gearbox Its same as any other car. Not much difference compared to other hactchbacks.

 

Ride Quality & Handling Great

 

Final Words I booked the car Petrol version in September, 2010. Didn't get the delivery even after 5 months. The dealer Swami Motors alias Genuss Motors Chandigarh keeps saying your car is coming in few weeks. And in Feb they said, no idea when the car will be delivered. No response when u call them. They don't bother to pic ur phone call. They say its not there responsibility if the car is not coming from VW. They even don't attend u if u went to there showroom as u have already booked the car. I have to wait around 45mins to 1 hr everytime I went there. Finally I have to cancel the booking. Even then they make me wait for 45 min - 1 hr to give me my 50000/- check.

I have called the VW customer care also but even after registering the complaint no one from the VW contacted back. The approach of the VW is even poor. This is there attitude towards there customers. I advise to for some other car. There are many in the market and better value for money cars. Think before booking Polo.

Even after reading u decide to go for Polo then first check the dealer's reputation because thats also matters as u have to deal with dealer not with the company itself.

 

I don't like anything abt the dealer and the VW Customer Service.Everything