Unresponsive to customer complaints

 

Exterior great look.

 

Interior (Features, Space & Comfort) OK. Very uncomfortable for bulky people.

 

Engine Performance, Fuel Economy and Gearbox Makes noise like diesel engine.Gives 13km per lt.

 

Ride Quality & Handling Good.

 

Final Words I had very experience with the dealer Ramani motors,Madurai..I have told 100 times that I have " no claim bonus" which is to be given while insuring the vehicle.But nobody is aware what is " no claim bonus "I am still yet to get" no claim bonus" from Royal Sundaram who have link with the dealer.

VW have not given any contact email id in their website  except postal address (to avoid these type of nuisenses , I think) and I had to get it from their customer service .My email to them is not yet answered even after 5 months.I happened to meet the sales manage -VW for the region and my forwarded message  to him is waiting for his grace.employess of the dealer are refusing to give contact details of the owner of the delaership.

It is yet another story how my damaged bumber's cost went from Rs.5500( told me over phone) to 19000 when Insurance  claim was made. Now I have pay penalty for buying from this dealer as I loose my "no claim bonus" for my entire life.

 

kannan

 

Areas of improvement After Sales Service.

 

styleunresponsive to customer complaints