Brilliant experience and worth the wait and the buying experience

Exterior Superb exteriors. I got a black beauty. The truly black one which is absolutely seamless, no breaks in the exterior. Excellent headlights. Everywhere the German engineering excellence shows. The little things - chassis number is visible through a glass in the front, the rear opener thru the VW handle (I found this really cool). Looks like a large car. Tough, heavy doors which give a feeling of security.

Interior (Features, Space & Comfort) Again the little things stand out - central locking which can be opened from inside, nice pleasant colors inside, good seats (not too soft, not too hard). I did 700 km in 3 days and did not have a back pain (unlike the earlier one which shall remain unnamed). It screams functionality and elegance everywhere. The lights come on very softly, without a click. My Son, who is all of 6ft sat at the back for 350 KM and did not complain of cramps, tha is how good the sapce inside is. Whether it is the high speeds on the highway (I did touch 140) or the ball breaking speedbreakers of bangalore, you dont feel a thing, esp the latter. The car handles very nicley. The only disquieting issue was at lower speeds, there is a bit of a noise from the engine, i.e. till about 25KMPH, aftet that you dont hear a thing. The music system is also very finctional and very very elegant.

Engine Performance, Fuel Economy and Gearbox I got an economy of around 11 in the city and around 17 on the highway. The gear is smooth, really smooth without any of the jerks that I have seen in cars of this size.

Ride Quality & Handling Excellent ride quality and superb handling, esp in the thick traffic in the city, the steering is very responsive, without being too slippery. After the first 100 KM, you can actually feel the sterring responding to every single action of yours almost instantaneously.

Final Words The only problem with the VW is the absolutely horrendous buying experience. Now, I dont know whether it is by design or accident, but the dealer is the God (not even the company, mind you). They made my buying experience so frustrating and horrible that I was forced to write to the Managing Director of the company and am still waiting for an answer. The staff is rude, untrained and totally and absolutely unprofessional. The other thing VW may want to look at is a process of escalation. For instance, if you want to talk to someone in VW, you cannot.. you get to a call centerwho tell you what they are told to say 'we will get back to you' 'we have passed on your complaints to the appropriate authorities' etc.

This is one area where VW has stumbled, and badly. So much so that I think committed buyers like me will think twice before going in for another VW (I was considering the Jetta for self), due to the attitude.

Just to recap the words of a famous ad 'when you make a great car, you dont make a great fuss' in selling it.

Handling at high speeds, interiors and the safety featuresAt lower speeds makes a bit of noise. Buying experience is harrowing (so bad that have written to VW