5.0 Exterior | 3.0 Comfort | 2.0 Performance |
1.0 Fuel Economy | 1.0 Value for Money |
The Volkswagen group has kept me waiting for more than 5 months for my booked vehicle and are billing me Rs 2,26,564 as additional waiting charge! This is not a joke. That is the only common sense rationalization I have for my experience with Volkswagen. The dealer in Kerala has very poor business ethics. We received misleading information from them. It is purely a waste of time dealing with them. All I got from them is irresponsible attitude and failure in commitment. I launched a complaint with VW last week. I was asked to expect further communication. I am still expecting THAT Communication. I hope I don’t have to wait for another 5 months for their communication. I would recommend this vehicle and dealer only if you have an attorney and record all your communications with them; telephone or face to face. You should expect the change in the information they provide time to time.