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    Toyota Innova Crysta [2016-2020] User Reviews

    Looking for Toyota Innova Crysta [2016-2020]? Here are the reviews and ratings by Innova Crysta [2016-2020] owners from across the country.
    Innova Crysta [2016-2020] Image

    4.5/5

    480 Ratings

    5 star

    72%

    4 star

    18%

    3 star

    5%

    2 star

    2%

    1 star

    3%

    Variant
    All Versions
    Rs. 13,70,839
    Last recorded price

    Categories (out of 5)

    • 4.5Exterior
    • 4.6Comfort
    • 4.6Performance
    • 4.1Fuel Economy
    • 4.3Value for Money

    All Toyota Innova Crysta [2016-2020] Reviews

     (348)
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    • 4 years ago | kumar
      Its an overhyped vehicle. if you like to self drive stay away from it. the steering is unfit for such a expensive vehicel. In slow speeds on uneven roads the steering will tire you out. People driving manual crysta would get tired quicker than automatic ones. also tyres if not properly aligned once every 5000k they will go bad qyickly. interiors are not worth the price you pay. the car is worth 20lacs onroad.but they are selling at 30 lacs.
      Rating parameters(out of 5)
      4

      Exterior/Styles


      2

      Comfort & Space


      3

      Performance (Engine/Gear/Overall)


      2

      Fuel Economy


      3

      Value for Money/Features

      About the Reviewer
      Purchase New
      Driven forFew thousand kilometers
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      5
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      0
    • 8 years ago | Rahul Patil

      Exterior BEST IN SEGMENT INFACT THERE IS NO competitors.

      Interior (Features, Space & Comfort) IT WAS THE BEST INTERIOR BECAUSE FLAT AND STRECHED DASH BOARD U CAN SEE VARY COMFORTABLE OUTSIDE WHEN SEATING ON DRIVING SEAT EASY ACCESS.

      Engine Performance, Fuel Economy and Gearbox 172PS WITH AUTO SHIFT BUTTRESS ENGINE IN RIDING AND SHIFTIG OF GEAR.

      Ride Quality & Handling AUTO SHIFT BUTTRESS ENGINE IN RIDING AND SHIFTIG OF GEAR. STEARING IS VARY SMOTH.

      Final Words BEST IN SEGMENT INFACT THERE IS NO competitors. IT WAS THE BEST INTERIOR BECAUSE FLAT AND STRECHED DASH BOARD U CAN SEE VARY COMFORTABLE OUTSIDE WHEN SEATING ON DRIVING SEAT EASY ACCESS. 172PS WITH AUTO SHIFT BUTTRESS ENGINE IN RIDING AND SHIFTIG OF GEAR.

      FINAL WORD IS IF U PLAINING TO BUY A SEDAN CAR HAVING 15.5LAKH FOR TOP VARIENT U CAN PAY LITTLE BIT 18.7LAKH FOR AUTO SHIFT 172PS MPV BELIVE ME ITS GIVE U BETTER FEELING THAN SEDAN AND TOYOTA IS RELIABLE AND LONG LIFE. U INVEST IN RIGHT PLACE WHERE U GET BETTER PRICE IN SALE.

      Areas of improvement NOTHING.

      SPACE,LONG RIDE COMFORT,PERFORMANCE,SUSPENSION,LOOK,AND AUTO GEARPRICE IS BIT HIGH BUT NOTHING ANY THING SPECIAL WHICH I DON'T LIKE
      Rating parameters(out of 5)
      4

      Exterior/Styles


      5

      Comfort & Space


      5

      Performance (Engine/Gear/Overall)


      4

      Fuel Economy


      3

      Value for Money/Features

      About the Reviewer
      Purchase New
      Driven forFew hundred kilometers
      Mileage11 kmpl
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      6
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      2
    • 6 years ago | Karan

      Worst car ever bought, got to change both the back tyres again within 11000 kms run, front disc brks rubbed down within 5000 km got no response from d feedbck units of ur company after telling them my problm, n seeing above in d commnts section soooo many complains regarding this same prblm are seen. This isnt my 1st luxurious car. Not happy with toyota crysta n ur service. If u feel guilty or want ur brand name n reputation in the market to b d same then kindly take an action for this. Thnking you.

      NANA
      Rating parameters(out of 5)
      3

      Exterior/Styles


      1

      Comfort & Space


      2

      Performance (Engine/Gear/Overall)


      1

      Fuel Economy


      1

      Value for Money/Features

      About the Reviewer
      Purchase New
      Driven forFew thousand kilometers
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      4
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      0
    • 6 years ago | Jaganivash Chandramohan
      Brought the top end automatic last year, have driven more than 70,000 km already. Even with regular servicing at every 10,000km and wheel alignment at every 5000 km the car isn't comfortable for long drives as the old innova, however it is sophisticated with electronics and has a good drive response. The ride is bumpy and jerky.
      Rating parameters(out of 5)
      5

      Exterior/Styles


      2

      Comfort & Space


      3

      Performance (Engine/Gear/Overall)


      3

      Fuel Economy


      3

      Value for Money/Features

      About the Reviewer
      Purchase New
      Driven forFew thousand kilometers
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      4
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      0
    • 5 years ago | Mathew Joseph
      Before buying innova crysta check the tyre blast problem of the vehicle in the net. The company is telling that it was only for top end model. But in this June while I was riding from Velankanni to Trivandrum on the east cost hiway, one of the back tyres (right) blasted on the perfect clean and smooth road. The vehicle was driven only 8000km. The tyre was in good condition. The company is not telling any reason for this though I have submitted the tyre to the Nippon Toyota, Trivandrum. So think twice before buying crysta. The tyre blast issue I have discussed with Nippon Toyota Trivandrum at the time if buying. They have promised that the issues regarding the tyre was with 17" one and they have modified the vehicle with 16" tyre. But my vehicle was with 16" tyre only. Very strongly I am telling it is not happened due to any road problem, less air or problems related to tyre. During the tyre blast the vehicle was at 110km/hr speed and that was not an over speed in that hiway for such a vehicle. During the ride most of the small vehicles were over taking us. So you cannot drive the vehicle confidently for long journey. Think before buying
      Rating parameters(out of 5)
      2

      Exterior/Styles


      2

      Comfort & Space


      3

      Performance (Engine/Gear/Overall)


      1

      Fuel Economy


      1

      Value for Money/Features

      About the Reviewer
      Purchase New
      Driven forFew thousand kilometers
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      4
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      0
    • 7 years ago | Gaurav Bansal

      Tyre alignment problem. I have to get new tyres in my car in just 13000 km. Fornt disc brake pads are also amajor problem in this car. Parts of this car are too expensive. Old innova is much better then this crysta. I never suggest anyone to buy this car. Service is too expensive, labour charge they charged are too high.

      NANA
      Rating parameters(out of 5)
      1

      Exterior/Styles


      5

      Comfort & Space


      1

      Performance (Engine/Gear/Overall)


      1

      Fuel Economy


      1

      Value for Money/Features

      About the Reviewer
      Purchase New
      Driven forFew thousand kilometers
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      4
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      1
    • 8 years ago | Arvind

      Exterior

      - The exterior is fully redesigend compared to the old innova, when you drive and see the onlookers you know they are admiring the looks; been through police check posts where even the Civics are stopped for but Crysta goes through.. The taxi look is gone and the front is high, agressive and stylish..

      - Added only fog lamps, door visors and rear bike protector as exterior accessories..

      Interior (Features, Space & Comfort)


      - Interior is fun ad the midle seats placed higher than the front makes the position more stately..

      - First, I was looking for middle bench seats by company program only allows for captain seats (7 seater restriction by RTO)  but once you use it the comfort is good.. One minor issue is the protrusion of seat bar into the back if you recline much but practically such recline is not needed..

      - Planning to fill the gap with a custom stool to have the required flexibility of a 3 seater in the middle row..

      - The last seat is fun.. Surpisingly its a 3 seater and we did try 3 5'6" adults at the back.. If someone sits alone he can stretch his legs through the captain seats gap.. Sleeping is even more fun as the sides are raised like a pillow..

      - Less on features inside, even music system is missing.. Got a SONY fitted by dealer and it works good. other accesoories were wooden consoles on front as well as on doors and scuff plates..

      Engine Performance, Fuel Economy and Gearbox

      -2.8 Diesel is wow ; There are 3 modes Eco, Normal and Power.. Till now I have used Eco only and there is no dearth of power.. In Automode 120kmph is achieved at 1900 RPM, it seems there is a cruise mode above the sixth gear where rpm is lower..

      - Since all power is delivered low, I have never been above 2200 rpm and engine is really inaudible inside the cabin.. Once I tried the power mode and it was too much power for me to control..

      - I have done 2000kms and the average for last 1000kms is shown as 6.9L/100km which is 14.5 and it includes all kinds of traffic..

       

      Ride Quality & Handling

      -My other car is 2006 city.. The steering precision is not so good but the ride quality is impressive especialy on undulating roads..

      - almost no tyre noise and it seems that the car is gliding on straight roads..

      - on uneven/undulating roads one feels the body roll due to higher seating position.. visibility for me

      - potholes are absorbed well but as a sedan driver I am taken aback by the springy feel of the absorbers.

       

      Final Words

       -It has been an amazing experience driving the Crysta and its a definite recommendation..  mix of city and crysta works great for my family..

       

      Areas of improvement  

      - Increased equiptment levels including adjustable driver seat for this 19L on-road car..

      - Steering control at higher speeds..

       

      - Exterior redesign, engine, ride-quality, space, third-row- driver seat not adjustable, dust-catching black interiors, roll on uneven roads
      Rating parameters(out of 5)
      4

      Exterior/Styles


      5

      Comfort & Space


      4

      Performance (Engine/Gear/Overall)


      4

      Fuel Economy


      4

      Value for Money/Features

      About the Reviewer
      Purchase New
      Driven forFew thousand kilometers
      Mileage14 kmpl
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      3
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      0
    • 6 years ago | Ajeet

      Horrible. I have a bought a top model of innova crystal. Since I purchase this vehicle the wheel disc are broken frequently and after many emails and complaints nobody can solve these tyre and disc issue from Toyota. If you want piece of mind while long drive please Don't purchase innova crystal.

      NANA
      Rating parameters(out of 5)
      2

      Exterior/Styles


      2

      Comfort & Space


      1

      Performance (Engine/Gear/Overall)


      1

      Fuel Economy


      1

      Value for Money/Features

      About the Reviewer
      Purchase New
      Driven forFew thousand kilometers
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      3
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      0
    • 5 years ago | Kp Ojha
      Bought this car on 12th of December 2019. I had been waiting to finalize which one to go for I waited almost a year before buying it. I did test drive following cars Honda city, Creta, Verna, Jeep, Kia, MG, Skoda Octavia; finally settled with Innova Crysta. A wonderful package for a long drive with the family. One issue I found is at lower RPM I could see some engine noise, as per the Toyota service centre this should go after a first oil change (i.e servicing after 10K km). At National Highway with 5th gear, this car is just butter smooth, U will have good driving pleasure. I had already done a single stretch drive of 1200 KM (Hyderabad to Jajpur) with few mins of a break for launch/breakfast/dinner, started earlier morning and reached at night.believe me I don't feel tired at all.
      Rating parameters(out of 5)
      5

      Exterior/Styles


      5

      Comfort & Space


      5

      Performance (Engine/Gear/Overall)


      4

      Fuel Economy


      5

      Value for Money/Features

      About the Reviewer
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      Driven forFew thousand kilometers
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    • 8 years ago | rokky

      Exterior

       premium look exteriors

      Interior (Features, Space & Comfort)

       good features , space better than old innova , comfort level in not good than old innova & very body roll in second and third row

      Engine Performance, Fuel Economy and Gearbox

       engine performance very smooth but  very laggy .fuel economy get 13 km per liter & vibrating gear lever

      Ride Quality & Handling

       ride quality is very sporty , not good than old inniva

      • Indestructible build & durability. The Innova is known for its bullet-proof reliability
      • Spacious, flexible interiors. An extremely comfortable long distance commuter
      • Segment-best interior fit, finish & quality
      • Balanced handling & road manners.

      Final Words

       not value for money , normal people cannot afford the price point , build quality is not that good ,. dashboard looks bad & confusing instrument cluster

      Areas of improvement  

      • Price very high
      • Garish front grille design!
      • Noisy diesel engine, especially over 110 kph / 3,000 rpm
      • Gearing too short for highway runs.

       

       

      headlight & exterior designhigh price &
      Rating parameters(out of 5)
      4

      Exterior/Styles


      3

      Comfort & Space


      2

      Performance (Engine/Gear/Overall)


      2

      Fuel Economy


      1

      Value for Money/Features

      About the Reviewer
      Purchase New
      Driven forFew hundred kilometers
      Mileage13 kmpl
      Was this review helpful?
      Like Button
      14
      DisLike Button
      12

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