WORST EXPERIENCE WITH TOYOTA LIVA CAR

Final Words

We Purchased Toyota Etios Liva last year during Diwali and it was maintained only with the dealer from the beginning. No additional extra fittings were deployed in the car other than what the dealer provided for extra cost at the time of purchase.

But before this year Diwali, the car burnt automatically (on a rainy day midnight 11.30 PM) while it was parked in my house porch in side locked gates. Since it was first year itself, we will get the basic cost from the insurance. But the arrogant Toyota Kirloskar Motor management is giving a sterio  type reply that their vehicle is not having any fault, that too when Toyota Japan has recalled about 2.8 Million cars of other brands worldwide. The way they are repeatedly replying seems as such we ourself set fire to our own brand new car (it has hardly run about 2000 kms). The blunder what I did was chossing Toyota car. As a middle class person, even if I have hired vehicle to travel these 2000 odd kilometers, I would not have spent more than one tenth of this lost amount (almost more that two lakhs I lost just buying Toyota Etios car). At the same time, my entire family was saved by God’s grace, since the flame not reached luckily to the petrol tank (if it so, nearby my house electricity main boards also been involved), before the fire brigades put off the fire. Otherwise my entire house and nearby houses & vehicles might have been blasted, because it’s a 100% residential area.

Even as I am using Toyota (Japanese) car for the past more than 18 years, my sincere advise not to buy Toyota cars in India, even though it's a Japanese tied-up brand of car. You will not get proper response from the local manufacturer, TKM. This is my experience, even after appealing directly to their CEO of TKM, a typical Indian Manufacturer who don’t take responsibilities mostly. DUE TO THE WORST EXPERIENCE WITH TOYOTA INDIA, I REQUEST FELLOW CUSTOMERS NOT TO CHOOSE TOTYOTA ETIOS LIVA - BETTER GO FOR SOME OTHER BRAND.

When it was burnt, as a first time user of a car, we checked with the dealer what further steps we have to do &  they assured that they will take care of the rest of things and took the vehicle to their yard & sold to a salvage company also. But couple of days back, insurance company told to cancel the Registration of the vehicle to process the claim and when we went to RTO office to do so, we have been asked by the RTO, why it was not cancelled immediately after the incident and why you sold the debris before we inspect & cancel the vehicle registration. So in this way also, very very bad experience from the Toyota dealer. I doubt whether they know the procedures well or not taking that much serious about customers & their affairs.

Since there is no provision to upload here, I could not able to upload horrible car photos (in another web site it has been uploaded).

LOOKREMAINING ALL INCLUDING MANUFACTURER'S RESPONSE