Defective car

Poor Customer Relation department, writing severals mails but no response in writing till dat its been 36 days now.

  Today is 24th July, 2014, and for your information I have purchased this vehicle unfortunately on 18th June,2014. Its been 36 days since that I am calling you people, doing complaint on mails and met you people many times. I am the only who is suffering and harassed by you people from last 36 days.    Please let us know what is our fault, we have paid full amount without any discount for fully functional goods suppose to be delivered. Due to negligence of manufacturer and the dealer I have been delivered the car which is defective.   I hereby request to please take action against those who neglected this problem during pre-delivery inspection, why should we suffer and run after the dealer and manufacturer for this. Kindly reserves the rights of consumer by taking action against those who have committed this mistake and show this examples to your customers to gain further trust in Toyota Brand.   For your information I am the only earning member in my family, my mother has gone through two heart surgery, hip- bone transplant and has arthritis due to this she is not able to walk properly, my wife is pregnant and my 6 year son goes to primary school. We have only this car to commute which we are not able to use because its AC is not functioning. We belong to society where we believe in human value more that any thing. So please consider my plea on priory so that my family get total peace of mind by replacing this vehicle with the new one OR you refund my money back.   Thanks and Regards, Puneet Kumar Lall  New Delhi, India. Car chasis no. MBJ53REH206500481,