Good vehicle backed by non-existent customer service

Exterior

 Very practical car especially if one is using in the city as well as on the highways.  Good finishing and solid engineering which gives you a safe feeling in the vehicle.  Can't call this vehicle a SUV though.  It is more of a well designed station wagon.

Interior (Features, Space & Comfort)

 Interiors are sophisticated, rich and good finish.  space is adequate.  Decent features but for the pricing could have included an iPod dock and bluetooth connectivity for hands free calling.  Space and comfort is adequate

Engine Performance, Fuel Economy and Gearbox

 One has to buy this car for its Engine performance.  Can weave into the traffic with great ease. Gear shift is very smooth.  Driving is very easy and does not tire you out in traffic conditions. 

Ride Quality & Handling

 The handling is simply superb.  The suspension is a little too tight and therefore the ride qualty is not great in the rear seats.  Too much feel of the road, which is not desired in Indian conditions.  The ride in the rear seat is more like a small car.  Cabin noise is more than desired, contributed by tire noise and subtle door rattle.

Final Words

 Very good vehicle with solid engineering.  Found slight rattle in three doors upon delivery.  Customer service is not existent.  You simply cannot contact them.  The phones are not picked up and emails are never replied.  If you are unlucky and get a problem in the car then you had it.  You are at the mercy of the dealer, the company does not have a face.

Areas of improvement  

 The company has a trader mentality and literally wash their hands off after the car is sold to you.  Though the cars are great, one cannot sustain a product without proper service back up.

 

Handling, Pickup, style, fuel economyRear seat ride, dealer attitude, post sales customer service