A powerful machine.....but...the dealers...

 

Exterior Good.

 

Interior (Features, Space & Comfort) Average.

 

Engine Performance, Fuel Economy and Gearbox Excellent.

 

Ride Quality & Handling Good pick up,comfortable drive,poor brakes.

 

Final Words We bought a base model fabia diesel in jan 2008. It was all gaa gaa days until the car met with an accident and was taken to the dealers -Marikar at Kochi. that was in October 2008. The car remained there for 4 months and not once did the dealers ring up to update regarding when the car would be released,when they would get the body parts.or worse even call to update. EACH TIME I HAD TO RING UP AND ASK. The head office calls were disappointing too. World class or cattle class??? Anyway the car was finally delivered in Feb2009,and we promptly filed a consumer case against the dealers. As I understand the company knows that the cars have good engines and so ,no matter what happens its goin to sell. Taking the car for a service doesnt have a "feel at home " sensation to it at all, the Hyundai is better at that. Then came the issue of fixing a lost wheel cup,and guys...they wanted the engine chasis number to order 1 wheelcup ,which they said would take 4 weeks to comeby,and when it did come they didnt inform me and casually gave it away to another guy. The car looked ugly without one cup and so its running on a different wheel cup on one of the wheels currently.

I would take my hats off to the company for making a world class engine. which frankly i really admire. but because of these horrible dealers and even worse parent company response to a customer's grievances. I suggest please keep off a skoda if u are looking for good after sales services. And buy it only for the sheer exhilaration of driving one. there have been umpteen times when i wished,with sorrow, the company would take my car back. Cuz there is limit for tolerance. I guess maybe the company caters better to costlier cars in their stable.

 

Areas of improvement Improve customer dealings. Give dealership to more than one party in a state. Competition helps.

 

Good fuel economy, comfortable drive, safeHorrible dealers ,even the head office, poor braking, poor company response for replacing body parts