Firstly maruti has no intrest in customer satisfaction, it safe gaurds the dealers intrest, money is religion of maruti. I suggest you go TATA, Toyota or honda much better in responding to problem. True Value of maruti is fraud you can check in car wale also customers have buying and selling cars because they keep customers in dark. I had a bitter experience with RKS Saboo hyderabad i sold my car in 2012 in true value, true value sold it some anti national element lately i came to know that ownership of the car not changed till date. Neither head office nor dealer resposnding i am facing enquires for my old car. Please dont buy ir sell anything from true value its not authenticated you will land up in problems.. Go for other options as a whole maruti is useless company.