Owner

I own a Mahindra XUV 500 with registration number MH05BL3197. I am narrating my nightmares with the car below.

Before embarking on a long journey I sent my car for service & check up to Global Gallerie Thane on 8th June 2015. I started with my family and luggage on 10th June for trip to Sangli and back. Just after reaching Pune expressway we could hear a ‘chik chik’ sound. We stopped & could notice noise coming from bonnet & car was over heated. Smoke & smell of plastic burning was noted. We didnt see any warning on cluster that temperature was going up. We immediately called up Global Gallerie Thane to report the incident and were told to contact ‘road side assistance’ to take car to nearest service center which was Global Gallerie Palaspe (Panvel). I had to call for another car to continue my journey. My family was stranded for 3 hours on road.

This is my 4th car and take routine care and know where to look for intermittently on the instrument cluster.

This is the 3rd breakdown in last 8-10 months.

1st breakdown – Clutch system malfunction. It failed on road.

2nd breakdown – Earthing leakage. Battery drained fully. Again stranded. This malfunction happened same night on which car was serviced. Record can be checked.

My family has said a big NO for further Mahindra vehicles.

What check Mahindra authorized service people do? It is a cruel joke.

The car is under warranty. Workshop is still assessing and will inform me on Monday on further course of action. That means I will be without car for a week. If I don’t get the Car serviced free of cost quickly I will go to consumer court and file a case. It has crossed limits of my patience and endurance.

Other perennial problems with vehicle exist with reverse sensors, power windows, clutch system, AC, Alignment etc etc.

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