This communication is regarding poor performance

Dear Sir,

This communication is regarding poor performance or faulty vehicle of Mahindra XUV 500. I had purchased Mahindra XUV 500 on 28/05/2012. This vehicle was required to be sent for repair every week or in 15 days. This vehicle is in warranty. Many time guy from dealership came and took the vehicle by Crain. I had called customer service several times. Unfortunately, there was no satisfactory response from customer service. I was also told that my personal relationship manager, Mr. Sunil Rathor form Shiv Automobiles, Ghaziabad. Still, there was no favourable response.

My car took by Shi Durga Automobiles, 55, Rama Road, N Delhi on 28 May 2014 form Hotel Maurya Sheraton, New Delhi and delivery date is 29th May 2014 but I did not received vehicle and dealership not pick up my phone. I do not know where is my car?

I was receiving calls from customer care to know my satisfaction level about my vehicle. How could I tell them about my satisfaction level when I was running here and there to receive my vehicle?

I’m hugely disappointed and cursing my decision to buy Mahindra vehicle. I’m losing my sleep over my bad decision. This case has caused me huge depression and increased blood pressure. Even my family is repenting over this decision of buying Mahindra vehicle. I also loose my business due to vehicle around Rs. 50lacs. I’m also contemplating taking legal action against Mahindra after consulting lawyers.

Experience of after sales service and maintenance of Mahindra, I have decided to not to buy Mahindra vehicle again in my life and also desist others from buying. After warranty I do not tolerate the running cost of this vehicle.

I’m less than hopeful that you would pay due attention to my grievances. Kindly return my money I do not need this vehicle.