Jeep Compass [2017-2021] User Reviews

I purchased this rugged machine on November 6th 2017,I was waiting this car since last year before I had xuv 500 which is quiet difficult in handling and over noisy at higher speed but JEEP COMPASS is excellent car I had done no mistake ??,always I wanted to drive powerful car so wanted to buy Audi q3 but it's very much expensive so final compass filled my dream this car is excellent power,performance,looks and built quality totally Iam very much happy..I'll suggest all if anyone wants to buy mid SUV blindly you can go for JEEP COMPASS??

Worst Bs6 engine. Total fail. I have 4x4 diesel. Never buy it. Alternator failed at 13000 km and replaced and now same trouble with 15000 km. No point spending 29 lacs and suffer. Worst services given.

I had to write this review. It’s been about 5 months since I am driving Jeep Compass and mileage on odo just crossed 12,000 km. Bought it on 21 Feb 2019. Car was available quickly as they were clearing off 2018 stock and I got approx 90k benefits. Buying experience was awesome, smooth and spotless. I requested my chosen day delivery which Landmark Gurgaon guys were able to accommodate. First look of car and must say I fell in love with this machine. Car was delivered around 7 pm on 21st Feb which was a bit late. Didn’t know if any pre-delivery checks needed to be carried out by dealership guys at that point of time. But just got the car keys handed over in a ceremonial style with dealership guys clapping and taking pictures of key handing over. First 500 KM: Spotless except one incident. Just before 500km on odo, car suddenly stopped and would not start. “Service Engine” message was popping up on instrument panel. I had to wait for about half an hour before trying to start the engine. Engine started but it was enough for me to get worried. Called up my dealership contact and told him about the incident. Next day he sent someone from dealership and the “engine service” message was taken care of presumably by hard resetting car’s info message panel. My dealership contact told they had topped up engine oil and done pre-delivery checks which were not done at the time of delivery. I was surprised how could they miss that! But didn’t know myself about this check at the time of delivery. First 5000 km: Got my first free servicing done at 5000 km.Experience was quite nice. Service center in Sector 34 Gurgaon had AC waiting hall and offered coffee and water. It took around 5 hours in servicing. They did wheel alignment and balancing apart from topping up all oils. Interior and exterior of car got cleaned. I had two long trips by this time: first of about 1300 km to and fro Delhi-Haridwar-Mussoorie-Delhi with a bit of detour and second of about 2000 km to and fro Delhi-Lucknow-Gorakhpur-Muzzafarpur-Delhi. Overall driving experience was awesome. It was March and weather was still a bit cold. Took Yamuna Expressway and newly built Agra-Lucknow Expressway. Fuel economy was roughly around 13.5 km/litre for both trips. Must say road grip and stability of Compass is way too superior. Cruising at around 120-160 mark was effortless and never realized till the time I saw odometer. Happy happy except one incident where I got a big dent on driver’s side rear door while backing up and didn’t got idea of side wall and got rubbed against it - thinking it would have been better should Jeep have provided 360 degree view camera which we see in one segment lower Kicks and recently launched Hector. However, came back Delhi and got it claimed through 0 dep insurance. Total bill was Rs. 7500 and I had to pay Rs. 2000 as deductible. The D-Day: This is when I became really disappointed with Jeep Compass, Jeep India team and Landmark dealership. I was again on a long road trip of around 2000 KM stretch back to my hometown Gopalganj and was traveling across Yamuna Expressway. It was 1:30 pm on a hot sunny day on 25-May-2019 with temperature ranging about 45 degrees and my odo mileage around 8800 KM. I was traveling along with my pregnant wife, mom and my puppy Blaze at a speed between 90-100 km/hour. Just before Mathura toll plaza of Yamuna Expressway, my passenger side rear Tyre got burst into pieces. I could smell something burning in my cabin and was about to apply brakes when I felt a sudden jolt but still could not figure out what went wrong. I didn’t lose control of my steering wheel, didn’t apply brakes, took off my leg from accelerator and just let wheels roll over. When speed was less than 60 km/hour I applied brakes slightly and then immediately released. By this time, I knew some Tyre got burst as car was wobbling. I put on my left side indicators and started moving toward side curb. After about 0.7 KM from the location where Tyre got burst, I was able to pull over the curb. Luckily, cars traveling behind me, saw this entire episode happening right in front and slowed down. I was in complete shock, out of mind and didn’t know how to react for a brief time once I stopped. Three cars stopped to know our well-being and helped me over with Tyre change. One of the guy from those cars also brought back the burst piece of Tyre lying more than half km behind and I could see few burn marks in his hand because of the heat from burst Tyre. I averted a major personal catastrophe which could well have life long implications on my remaining family if we were not able to survive on so called Road to Hell cemented Yamuna Expressway. Bursting of Tyre was totally unexpected given I had checked air pressure just before starting the trip and it was just 3 months 4 days old car having 8800 km on odo. I was so infuriated and agitated that I immediately called up Jeep India customer care and Landmark service center to report this incident. Resolution Provided for Burst Tyre from Jeep India and Landmark dealership: Tyre is not covered directly by Jeep and coverage comes from Tyre manufacturer which in this case is Bridgestone. Firestone Tyres manufactured by Bridgestone is used in Jeep Compass up to Limited Plus editions. After inspection of the burst Tyre, Bridgestone told that burst happened due to side wall damage of Tyre because of low/flat pressure and not because of any manufacturing defect and rejected the claim. Jeep India replaced the burst Tyre free of cost as a goodwill gesture. I knew my Tyres were in good condition, almost new and also had checked the air pressure before starting the trip, so there was no way air pressure would come down. I told them that Tyre was not able to handle the heat generated by cemented Yamuna Expressway on a hot sunny noon and as a result oxygen inside the Tyre would have expanded to a limit which the Tyre was not able to handle and got burst. I googled about Jeep Compass Tyre burst and could spot few reviews where people have faced similar Tyre bursts in a hot day because of the substandard quality of Firestone Tyres used in Jeep Compass. I spent around 24 lakhs to buy this vehicle just to know that Tyres are not covered by Jeep warranty and Tyre manufacturer Bridgestone would not accept claim giving rubbish reasons of low/flat Tyre pressure. Jeep should have provided this vehicle without Tyres and would have asked customers to choose Tyres of their choicest manufacturer since warranty is covered by manufacturer. I asked Jeep India team to provide Firestone Tyre compatibility and safety check report for Jeep Compass on Indian road conditions which they must have done before launching Jeep Compass but they failed to provide. I went through online Consumer Affair portal and lodged a complaint against Jeep Compass for this incident and to ask them to replace my all four Tyres with a much reliable Tyre brand like Michelin or Goodyear but none outcome to my favor!

I am jeep owner from almost 2 years and after driving it more than 40k km I am writing this review. I don't advise people to buy it. Following are the pros and cons Pros..... 1) Its built quality and exterior is good. 2) You get good grip and control on high speed on highways. Cons...... 1) Jeep compass probably the worst SUV in its segment which has extremely poor and if I have to be blunt then pathetic turning radius and you literally have to take reverse on each U-turn in the city and if you are driving it cities like Mumbai, Bangalore then you are done. 2) even after taking care of the vehicle and getting it serviced on time the car started making noise. It's arm rest makes noise even the cover around steering wheel also not fitted well which also makes noise. 3) someone broke my wind shield which I got it replaced with new one but the size of new wind shield is little small and has not been fixed well it is making sound from the moment I got it fixed. 4) Most important point its engine stopped 3 times once on Express Highway and did not start then you have to wait for 20 minutes to get it started again which is terrible for a SUV where you have paid 20L. Even my 12 years old Honda City Engine never had this issue. 5) fabric seat covers after paying 20L is something you don't expect. In my opinion you should go for other SUVs instead of putting 20L in this or wait for another year to get better options as it has all basic features which you can get in any 10-12L car except electronic hand break. I bought this car thinking that its American brand and its going to be good product and after sales service but they have failed in both. They are selling inferior quality or they couldn't import quality which they sell in US or they are purposely selling poor quality products thinking that it's India and they can twist rules and regulations the way they want.

Before I start the detailed review, let me express a concern over the genuinity of the reviews posted by people who don't own the vehicle. For those who go by cumulative rating, 3.5 stars seems way too less. But the fact is that some of the disgruntled users who had issues with dealerships had a major hand in the same.

When Jeep Compass released in India, it was crearly 1 segment above my reach from my 2011 Toyota Etios G Petrol. I had hardly driven 40K in 7 years and was absolutely in love with driving comfort of my vehicle. I had to go for a segment upgrade and was searching for a 7 seater and then Jeep happened.

The thought of owning a premium truly international SUV at that price tag, made me jump one segment higher and even moved me away from 7 seater segment. I got the vehicle booked under my employer's lease plan - but changed the booking in my name at the last moment due to some reason. Result, I had no waiting that seems to be the biggest concern here.

I got the vehicle delivered on Jan 7th 2018 - Minimal Grey (I had the roof painted black for 20 K from showroom, which I feel is worth every paisa).

Exterior The Black roof gave the machine a range roversque look and I was the first in my firm to own one. To put it briefly, it made me famous - very famous. Everyone knew the guy who had the Jeep. The build quality was evident when I had an accident where the left front wheel arch and left side view mirror went under a National Permit Lorry while attempting a risky overtaking maneuver. Had it been any other vehicle, the left side view mirror would have shattered. Here, it simply folded and resumed all relectronic functionality once retracted. The wheel arch suffered a minor dent, which was fixed off-show room for a nominal expense.

Interior (Features, Space & Comfort)

Features:

All safety features that Jeep offers are premium and have experienced the traction control, ECS,HSA and ABS in real time. Fortunately there was no need for Air-bag deployment. Worth the money! The Uconnect entertainment system easily paired Apple phones via Apple Car Play butyou can have multiple devices paired, including Android. There are two USB charging points one in the front and one in the rear. Air Conditioning is efficient with both front and rear vents. Once paired, you can use SIRI or accept calls from steering controls. You can change the songs or skip FMs from steering controls. The volume control is also provided below steering. Handbrake is electronic, which requires minimal effort.Sound system with 6 speaker and all weather subwoofer in middle of dashboard is pure bliss. Side-view mirror vissibility can be electonically adjusted. Wipers are efficient.

Space & Comfort:

Having not used an SUV before and comparing Toyota's etios, which is several segments below Jeep, I can confidently say that a sedan is a sedan and no SUV can match the comfort it offers. But again, one should not compare apples to oranges.  The biggest disappontment was that Jeep could not make it a comfortable 5 seater at the least. Rear middle passenger is really cramped (This with every passenger falling below 60 KG) and not suitable for long drives. The rear vissibility is also poor from rear view mirror when 3rd passenger occupies the seat. Boot Space is OKyish - If the boot fills up, rear view mirror vissibility is again impacted.

Engine Performance, Fuel Economy and Gearbox

Engine Performance:

This is where Jeep blew me away, FCA's 2.0 diesel engine is too good to be true. I had driven my etios for 40 K kms in 7 years. I have almost completed 10 K in my compass in under 3 months. It is a driver's dream. Driving comfort is unparallaled. 

Fuel Economy:

I followed the instructions from showroom of not exceeding 130 KM/H speed before 2000 KMs and got a mileage of close to 20 km/l in my first long trip to Munnar from Bangalore via Salem. There was minimal gear shifting required and I drove at constant 100 km/h speed. But it significantly drops with constant gear shifts and raising the vehicle suddenly.

Ride Quality & Handling Ride Quality is good, when it is used as a four seater. As per my family, it does not match the comfort of our etios. Handling is amazing.

Final Words This one is a head turner. Like old Onida Ad, world's envy, owner's pride. If only FCA could do something to increase the comfort of rear passengers, it would be really hard to beat Jeep in the segment.

Areas of improvement Ride comfort and rear seat. Boot Space. Rear view mirror vissibility.

Great Style and decent fuel economyRear seats are cramped - Strictly a four seater if using for long trips

The buying experience was good. The only mistake I did, never checked the mileage of the car. I believed the sales person who told me the average mileage is 14-17km/L. The Jeep team is not ready to accept the mileage issues. I have sent several mails to the entire Jeep team and there were no reply and solution. I am getting an average mileage of 5-6KM/L after driving 2500km with different conditions. My humble request to all customers who are planning to buy Jeep compass, please check the mileage on different conditions (traffic /non traffic etc.) to get the real mileage. Do not believe the sales person who just want to sell the car.

I had to make a choice - MG Hector or Jeep Compass. It was a tough decision to make back then. I researched a lot about both the cars, read reviews, asked owners, did test drive, and finally, I decided to choose Jeep Compass. The driving experience this SUV gives is excellent. Whether it's on a highway or a bumpy road with zig-zag turns, this car handles them like a piece of cake. The ride quality is incomparable to any of its rivals. When it comes to features, it offers cruise control, electronic parking brake, memory seats, panoramic sunroof, rain-sensing wipers, a dual-tone interior that looks really premium, leather seats. The build quality of this car should be given 5/5. What a tough body that instils confidence and gives you the safest riding experience. The exterior looks premium and gives a very good road presence. Overall, it's a super awesome SUV in this segment and really worth the money. Moreover, it's an honour to be part of the JEEP community.

We brought a jeep compass about 20 days back.  On receiving the vehicle, there was a constant clatter from the front pair of doors or panels.  On reporting this, they took the vehicle to the workshop promptly, reporting post return, the issue has been resolved.  In turn, while one door, the noise had dampened, though not eradicated, on the other door, the sound had increased.  Now I have to myself try multiple maneuvres to try and reduce the noise.  The staff were helpful in the showroom but frankly, they are sales people and they could hardly make out the real issue.  Now I am still awaiting a call from their Pune office to correct the issue and mind you, this is only 28 days post buying the vehicle.

All in all, at this price, it is a huge huge disappointment.  FCA/Mopar - you really need to take care of your standards.

Worst experience!!!

The drive experienceQuality checks are an issue

Buying experience was good till 15000 km Riding expericence is wrost after 25000 km As clutch gets too tight to press My car is about 80000 km And i had changed my clutch 2 times After changing clutch . 10000 to 15000 km its okay but after it gets hard. And service advisor says that it is hydrolic clutch it will be hard . For me its totally loss of money 1= battery dead in 1.2 year 2= clutch plate dead in 25000 km 3= alternater damage which coat 70k (for which i had to make many calls and arguments with team for waranter) 4 AC is not good as premium car Service is also very costly .in every small problem company start giving big big expense Atlast i will say there are many more options other then this stay alert and drcide I have a very bad experience