Whitefield Honda, BLR, Service so pathetic, wished I had not bought a car

The car from my point of view is good, I cannot deny that fact, but at what cost is my question. Should it be at the cost of poor dealer/ marketing/ sales and finally service. In this age where we live, where service is given the utmost priority , my friends, please beware of honda cars just because of the service they have.

I am referring to Whitefield Honda in Bangalore, and Sales and Service is so to the point, that it can be considered as an example as to our one should not be . If you raise the concern to the cutomer relations in HONDA, they revert the same point back to the sales and service abouit whom we complained about.

You will receive a thousand apologies, but I can guarantee not a single action to resolve the issue.

It started of during the sales of the car where the Sales head of the delaer Mr. Jay Shankar/Ramesh in person told me over the phone, that they consider Brio owners as third rate customers and that they need not bother about the post sales to customers because they are so confident about their brand and the product will be sold. After raising the concern with the Customer Relations Honda, I got few calls of apologies from the same person and chapter ends there

Next came the service time, when the Car was picked up for service but dropped back at night 9.00p.m. Now anybody can understand how much they are aware on when to deliver a car to the customer. The next incident happened in the Diwali of 2012. Infact 2 days back before I write this review, I had fixed an appointment to pick up the car for service on 14 Nov 2012. They had said their holiday was only on 13th and they had confirmed the same many a times 

They call me on 13th at 10 in the morning to inform that 14th is holiday and that they cannot do service on that. I question them on their commitmment and their standard of service , and all they could come up was , they will waiver of my service charge , but which will be levied on the poor employee who made a mistake by mentioning the wrong date.

You will notice many such incidents where honda literally runs away from all the issues they face and transfer it either to its employees or to the customers.

I have been trying to get in touch with the Customer relations and even they do not have an answer to this and one of their agents could only accept the fact by hr silence that I bought a honda car, and now I must suffer the consequences and whatever s*** whitefield honda thriows at me.