Car is Ok! But Pathetic Customer Service Experience

 

Exterior OK plastic moldings are pathetic...catch dirt and difficult to clean.

 

Interior (Features, Space & Comfort) Comfort OK but interiors catch dirt quickly and difficult to wipe off with wet cloth. Dirt remains and lead to scratches. especially interiors are black. It looks bad.

 

Engine Performance, Fuel Economy and Gearbox Mileage issue. Pick up is not great.

 

Ride Quality & Handling  OK!

 

Final Words Customer service is pathetic. I just got my free service done. They did not even wash my car and told me if it has been washed.mats, interior were the way I left it with them and the service superviosr had the audacity to tell me that they washed it. after my yelling at them they cleaned it. It appeared to me that Tata dealers are doing favor to fiat by providing service to fiat customers. from buying to till date I never had a good experience with the Fiat dealer. Dealer (Fortune Cars) did try making more money from me on different contexts (address proof even though all documents were provided) at the time of purchase of my car and when I finally did not budge he got the car registered but the entire process resulted in delay fo delivery by 4 weeks. Dealer initially promided to 2 week delivery. I was aksed to come and pick up the car on a partiulcar day at particular time. On my reaching there car was ready and they made me wait for 1.5 hrs. Every step the dealer harassed me. I don't know why on earth Fiat publicizes and boasts about best in customer satisfaction. I dont know how they got this rating. when I boughthe car when I got my first-service. Every-time I got calls from Fiat asking about my experience but never heard back on the action they have taken on the dealer.

Areas of improvement I think I have already mentioned enough. Fiat really need to improve customer experiecne especially post sales to be able to grow in this country. I plan to sell off my car in a year. Will buy something else but Fiat. Will never ever recomment fiat to anybody.

 

LooksPick up and interirors...Plastic parts catch dirt ...interior looks dirty after couple of months