Sparky not too Sparky after Sale..!!

Exterior

Very good

Interior (Features, Space & Comfort)

Excellent

Engine Performance, Fuel Economy and Gearbox

OK, OK, Good.

Ride Quality & Handling : Good

 

Experience

I bought a Chevrolet Spark on 17th July, 2009 I have following problems with the car:

1. AC of spark: AC kills performance nearly half of actuals.

2. Service/Spare part prices are exorbitant when compared to other vehicles of same segment. Irrespective of what is shown on website, anything not mentioned there costs a fortune. AC Condenser costs 6000.I found out all this after a very small journey of mere 500kms.

3. I've driven the car for just 6000 km, but have visited workshop 5 times for various problems sinc last year.

GM believes in selling and forgetting.

After sales is practically non existent, and the company officials are trained to push aside any service related issue stating "this is not a major issue, it happens & this particular fault is not covered under your 3yr so call free maintence", specifically if the vechicle is under warranty.

4. I've observed rust in its silencer just after six months of its purchase. On showing the same thing to the workshop tecnician, he said its perfeclty ok. All u gotta do is just make a small expense of Rs. 3000 & have the anti-rust coating being made in the base of the body. He smartly pushed aside the rusting silencer part.

Finally two days ago, I had been to a destination away from the city 200kms and on the way two major things happened:

(i) Silencer's thin cover broke off (on the rusted part), pick up gone.

(ii) the AC failed to function

5. Today after returning, I had taken it directly to the workshop to get the same being treated, and to my surprise the technician said the AC condensor has blown away and it would cost Rs.6000 for its repair as said by VIPUL.

So have no choice but to bear these expenes.

The executive at the time of Sale did make sure that Sir you would not be required to pay a single penny frm your pocket for three years and that even a small thing like fuse of a headlight bulb will also be covered under the same.

 

NOTE: "Just confirm what all are the things that will be covered under 3 yr warranty package. not to be covered by warranty".

 

Areas of improvement  

Service after sales, warranty covers...

Things what are assured/waranteed needs to be done & practised practically.

Do not cheat a customer's faith..

 

Stability & Controlling at high speed (abv 100-120kmph)Maintenance very expensive, get ready 2 shred ur wallet