Never Buy Chevrolet Vehicle in Bangalore- Worst after sale service

I have brought Chevrolet Sail U-VA in Feb 2013. This is my worst decision of my life. I am briefing couple of incidents though there are plenty to mention.

Incident 1: In March I have given my vehicle at Trident Chevrolet body shop as there was scratch. They took 8 days to paint one door. More than delay, they blamed insurer for the delay. Thought I signed insurance papers when I dropped my car, looking at the money they approved, I decided to pay full amount and not to go for insurance. But they cheated me by collecting money both from Insurer  and me. I came to know about this after 3 months when I called Insurer. If it happened by mistake, they should have called me and refunded my money or they should have refunded to Insurer. What if I was not told by the insurer about my settlement? How can they charge me double?

Worst of all: My Car is Super red in color. They used dark red to paint my door. It was not differentiated initially as they polished my car. Next day when I noticed, I clearly noticed the color. When I called them, they promised to correct in next service to which I have to wait for appointment again leave my car at body shop for a week.

Incident 2: In June I again gave my vehicle at Trident body shop, Kalyannagar as bumper is broken. It is more than 25 days and I am still waiting for my vehicle. Every day they narrate one story and postphone delivery date. In what context 25 days to replace bumper is reasonable? To what extent it is fair at Trident Staff to keep giving new deadlines everyday?

Final words: I was using Maruti Swift before this. I had plenty options when it comes to repair and service and more over Pratham motors was ultimate service provider. They never failed their deadline to deliver vehicle. They never lied. When it comes to Chevrolet, there are only 2 options one is Trident and the other is Kropex. I heard Kropex is more or less same as Trident (Though I never experienced at Kropex). This made my life miserable.

I am planning to sell it of soon. I have raised complaint with General Motors and awaiting for their action. More over sail is no where comparable to Maruti Swift. Please give preference to after sale service.

Exterior

 

Interior (Features, Space & Comfort)

 

Engine Performance, Fuel Economy and Gearbox

 

Ride Quality & Handling

 

Final Words - Do NOT even think of buying Chevrolet car in Bangalore.

 

Areas of improvement  - Establish good customer connect. 

 

 

Good features at a cheaper pricePathetic after sale service in Bangalore. Only two authorized service centers (Trident & Kropex)