Trapped with BMW.

Hi my parents, recently bought (Nov'13) 320D from Infinity Cars (Indore) and this what their experience is,

"I am an unfortunate, punished customer of BMW 320D which I bought in Nov'13 from Infinity Cars (Indore, India). On 12th Feb'14 when I took this machine for its first long drive, 2 tyres got "flat" without any indication of tyre pressure on screen (we just escaped from accident due to it)!! When I informed your dealer about it, instead of accepting machine falut,he asked us to buy new one (though there is 1 year warranty) as he said insurance will take more than 1 week to just see the tyre (while selling he said insurance will be taken care within 24 hours). Left with no options (I had no convience to come back home) he asked me to pay $1300 immedaitely and claimed that after insurance, within one week, I will get full refund back.

When I did a follow-up call, he informed that he will deduct 60% of amount (for no good reason). While he was fitting new wheels, we got to know that he used old wheels while giving us the car!! & adding to shock, he was installing wheels of 520D forcibly in machine. Luckily, our driver observed it. We also, learnt that there is a common workshop for Audi, BMW & Mercedez from where he was getting repair done.

It has been more than 2 months & I haven't received any amount from him or communication. When I called him today, he said that he doesn't have my contact!! (while selling it to me, he called 100 times!!)

I bought it because I had faith in your BRAND and I lost it now. I have nowhere to go & complaint. Is this how your brand treats customer? I feel cheated, blackmailed & helpless"

So, in short, its better to buy a Maruti Car than this fake post-sales service brand irrespective how beautiful the machine is. Its better to get test-rides & fill your hunger!!