Pathatic customer care under a great design

Exterior Great styling.

Interior (Features, Space & Comfort) Pretty comfortable for the segment.

Engine Performance, Fuel Economy and Gearbox Bad service Quality - The fuel efficiency was ~15-20KMS/ltr till a few months. Had a bad service which reversed everything.

Ride Quality & Handling Prety stable. Brakes are not sharp enough. Not very reliable.

Final Words Great effort by Tata motors to improve the design. Clearly, After sales service is bad. In my case - had these Key issues.

i. The cabinet area near the pedal gets overheated. Tata is not able to resolve. Causes heat bubbles while driving.

ii. The steering rod's connector passes by the driver's pedal. this is completely unprotected. Causes carpet to get caught - It locked my steering completely - Tata is not bothered again.

iii. Brake shrieking noise every time for the first 1-2 Kms. Tata is not bothered to rectify this.

iv. Immediately after service - The paint in the oil tank peeled off and blocked the oil to the engine. Tata was again not bothered to understand the issue - The vehicle had to grounded. Even the Oil indication in the dashboard did not show up the error. Tata just replaced the oil tank and returned back the vehicle without explaining - why this happened, how this will not recur again.

Areas of improvement

i. Tata needs to spend several months testing the car before release - The cars dont seem to be tested or these guys who drive the lorry test their cars.

ii. Pathetic customer care.

Design of the car, comfortUnreliable engine