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    Good Car But Pathetic Customer Handling

    6 years ago | Sumit

    User Review on Tata Tiago [2016-2020] Revotron XTA [2017-2019]

    Detail Review:
    Rating parameters
    (out of 5)

    4.0

    Exterior

    4.0

    Comfort

    3.0

    Performance

    3.0

    Fuel Economy

    4.0

    Value for Money

    PURCHASE:
    Not Purchased

    DRIVING:
    Few hundred kilometers

    Exterior TATA have come way forward from the indica days and the design is really great.

    Interior (Features, Space & Comfort) Fully Loaded.

    Engine Performance, Fuel Economy and Gearbox Lags in Automatic, But Good aluminum engine only con is 3 cylinder engine which makes lot of noise and TATA also needs to work a lot to reduce the Noise inside cabin while sorting out associated NVH Issues.

    Ride Quality & Handling Not so great but Ok as per price.

    Final Words Though TATA Motors Have done fabulous job improving the quality of product but they still needs to work a lot on thier dealer front. No wonder they are not able to sell the kind of number they can achieve with this car, I had asked for Test drive of an Automatic Car from AYRA Motors Delhi, But, I was taken a back by the careless attitude of the dealer, As if I am dying for buying this car and they are doing me a favor for offering me test drive, There's no committment or value for others time. I would have Bought the car only 2nd day, as test drive was just a formality, But, the dealer thought that by selling car they are making favors to customers. So, I cancelled the test drive watching thier attitude. My Only feedback is, just compare yourelf to Maruti dealers or any other car dealers except for Mahindra.

    Just with thier arrogance the dealer lost an all cash customer waiting with money in hand to buy car. At the same time, putting question mark on the TATA brand as well for thier further comittment to customer care and after sales if this is the situation before buying car. And, then the dealers crib infront of their area managers that they are unable to achieve sales targets. While, As manufacturer TATA is putting loads of effort its thier looser dealer partners which are pulling them down.

    Areas of improvement Human Touch and customer handelling at dealer sales front along with minor improvement in NVH department.

    Value for MoneyCustomer Handling And dealer attitude
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