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    Nexon will be off soon thanks to poor after sales services

    3 years ago | kedar

    User Review on Tata Nexon [2020-2023] XZA Plus [2020-2023]

    Detail Review:
    Rating parameters
    (out of 5)

    3.0

    Exterior

    5.0

    Comfort

    3.0

    Performance

    3.0

    Fuel Economy

    3.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers
    Infotainment is disappointing, the response, the usability is below average. There is no other interior color options available other than white which is very difficult to maintain. Exterior finishing is below average so is the design. There is a lot of scope for improvement. In fact I hate this design and wish they change it completely, at least the rear design. There are many pieces which are there for no purpose on the body. Interior space utilization could be lot better, no one uses the drive mode and there is no need of that knob in that place. That has to go. Charging a mobile is not easy. The rear vent is useless. Also I would love to have a flat floor like Altroz. Gear display is faulty in many new models at >80kph, for example at around 78 it would display 6, at 90 it would display 4, at 95 it displays 5 again etc. Service centers are not at all well managed, they don't listen to your issues. They are there only for the water washes. Even that too they do it with patches. If I have to buy a car now, with the experience that I had in last 1 year, I would never buy a TATA again because of the above issues, especially with the after sales services. They are incompetent, as good as non-existent. I think, now onwards we will see the downfall of the TATA brand if the experience is not enhanced, especially with the rise of the Korean twins.
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