Worst After Sales Service by M/s Goldrush Lucknow

Exterior Good.

Interior (Features, Space & Comfort) Nice.

Engine Performance, Fuel Economy and Gearbox Very Good.

Ride Quality & Handling Satisfactory.

Final Words Tata has made a good car i.e. Manza. But on the other side it is having worst aftersales service by un trained/non experienced team. Generally taxi drivers used to visit their workshops so the behaviour in that place is equal to all type of persons. A high networth person/professional can easily be insulted in their workshop. I have following experience with Tata Motors Dealer  M/s Goldrush at Lucknow:-

Sub: 1st  Service at the M/s Goldrush at Ismailganj Lucknow Workshop on 12.02.2012

 

(1)   The service was booked 3 days back. When I reached there at 11.15 the guard & the person in charge denied for taking my vehicle for service, after request (when their ego was satisfied by my several request to various persons in the workshop) they took the vehicle for service.

(2)   The vehicle thereafter send for washing where due to mishandling (by untrained persons) the bonnet lock was freezed.

(3)    After 4 hrs. of long waiting and several attempts (by untrained workers) one person after breaking the bonnet lock wire (in very unprofessional manner) could open it.

(4)   Again they started exercise to make the bonnet lock workable (by non experienced workers). In fact I saw those people doing experiments with my new vehicle, purchased just 25 days back.

(5)   They changed Bonnet lock, wire etc. under warranty despite these were new and working and there was no need to change it.

(6)   Finally at 7 PM the workshop head told me that he is not able to get the job done and told me to come another day.

(7)   All opened nut bolt were in loose condition some of which were not reaffixed. The vehicle delivered back to me in same condition with unfinished job.  Resulting which the fibber sheet (black colored) which protects the engine fell down on the same day.

(8)   The bonnet is still freeze and can’t be opened.

Areas of improvement After buying a vehicle the owner never visit to Sales Showromm instead he only visit to workshop. So it is very important to have a good Service Workshop where customer can find satisfactory after sales support to his satisfaction, which is not there with tata workshop.

Good Car, Excellent milage resonable price.Tata makes good vehicle but have worst aftersales service