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    Poor service in attending to faults

    13 years ago | N.Ramakrishnan

    User Review on Tata Manza [2011-2015] Aura Safire BS-IV

    Detail Review:
    Rating parameters
    (out of 5)

    4.0

    Exterior

    5.0

    Comfort

    3.0

    Performance

    3.0

    Fuel Economy

    4.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers

     

    Exterior Looks pretty classy especially with the alloy wheels.

    Interior (Features, Space & Comfort) Good space, comfortable seats, ample legroom and headroom. However visibility on the right side(driver side) is impaired due to the beam connecting the roof.

    Engine Performance, Fuel Economy and Gearbox Power is adequate but the gear shift is heavy. There is a strange running noise since 20000 kms, not yet rectifed by the dealer despite repeated complaints. Initially dealer suspected timing belt and adjusted the tension but the noise persists. Now the dealer claims that there is no noise but as a user i can still hear it. Dealer did not bother to bring a TATA service engineer despite requests to check the vehicle. Is TML listening to my complaints?

    Ride Quality & Handling Good ride quality and decent handling. However the tyres wore out early (Bridgestone).

    Final Words TML please do attend to the problems mentioned above. Car registeration TN 01 AK 6264. It is a shame that such a good product is not backed by equally good service!

    Areas of improvement NA.

    Big on space and comfort, loaded with features like bluetooth, usb, steering audio controls etc.Flimsy build quality, running noise not rectified despite repeated complaints to the dealer
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