VW experience very bad

Dear Sir,

I have purchased Volkswagon vento 1.6(MT) trendline  in Oct 2011. Since then I am regularly driving the Car on daily basis. I regular cover around 15-20 KM per day.

From last 2-3 days I found the problem in shifting the gear while driving the CAR on inclined roads. Once I select the gear to 2nd,3rd and 4th even though accelerating the vehicle I am not able to move forward the VEHICLE but in 1st gear it is working fine on inclined roads. When I contacted the service centre person he suggested me to replace the gear selector mechanism.

But I am very disappointed by hearing this, because

·         Its only 3rd year and such a major gear transmition failure happened in the CAR

·         My feeling is volkswagon is the most reliable design and within 3rd year of car purchase such major failure is causing me to change my perception

·         After I purchased the CAR my 16 friends purchased the CAR in my company and your company has selected “Secure Meters Limited Udaipur (Rajasthan) in corporate discount list

·         I am the single person who drives this car

·         I am driving the CAR on daily basis since 1998, almost 16years.

·         I drove Maruti, Hundai and never found any problem in their CAR but the first experience of Volkswagon is very bad for me.

·         Till date I covered near to 22000KM

I am attaching the snapshot of same for your reference.

Request you to please look into the problem and give me proper resolution by replacing this gear selector mechanism. I hope you also conduct the root cause analysis of this problem.

Please also find my details

Name – Vibhanshu Bhardwaj

CAR no RJ27-CB- 9785

Location – Udaipur Servise Centre

Contact No - **********

Warm Regards

Vibhanshu Bhardwaj