Service is horrible in Kolkata

Purchased Polo highline two years back but post sales service is really bad particularly in Kolkata. They promise and advertise good things but never fulfil that. Their service center is in a horrible location where you will not find any vehicle to get back to main street. I was at their service center and heard other customers also and they all have the same problems and complaints. I was surprise to see they rate themselves as five (5)  stars and when when I questioned their supervisor he mentioned it just happended today but my previous service experience was also the same at the same location.

Volkswagen Brand Name may be good but their product is not as good in India and post sales service is horrible, maybe they do not have any competition and they don't care how harrassed the customer is. I am sure if their service continues like this future does not look good for Volkawagen in Kolkata.

I normally do not write reviews but really bad experience with their service for third time prompted me to write this and I would warn people to think twice before buying a Volkswagen