Very Nice car but poor sales team

I'm using this car sone 2013. Riding experience is still very smooth like an almost new car. Service is just ok spare parts always a shortage. Very nice car but its resale value is horrible. Due to current performance, i decided to go with the urban cruiser but the Toyota exchange team offers me 1.35 lakh whereas in open market I'm already getting 3+ lakhs, Toyota team is themselves responsible for poor sales.