Pathetic Tata experience

Wonder how Tata Motors treats its customers. Well, give them a new car which is having broken parts and then behave as an government organization when trying to complain about the same. I bought an Tata Safari Refresh in end of June-2015 from Aristo Motors Gurgaon. Surprised to find that fitting inside the Roof AC was broken in the New car and Rear AC vents flap was also broken. Wonder what was the PDI that was done before delivering the car. Reported both issues to Dealer and Service station immediately. Almost 2 months have been passed, but yet to get resolution for the same. And worst is that Tata Motors itself is neither taking any action nor taking any initiative to solve the problem. Well done Tata Motors for serving your customers this way. You will definitely set new milestones in giving worst customer service.

What is the point in conducting feedback surveys, when there is NO action that is going to be taken by you.