டாடா சஃபாரி [2015-2017] யூசர் ரிவ்யுஸ்

I purchased Safari Dicor on 04th May 2010 at Auto Industries,  Goa  registered as GA09/A3843
My first long drive on 8th May 2010  turned into a disaster when i was around 150kms  from my town  as the entire electrical system failed and car went dead. Luckily engine was idling when this happened.

After struggling for 2hrs with dealers 24 hrs helpline(TATA MOTORS 24 hrs helpline wass not accessible), i myself found out it was due to a blown out fuse  and replaced it. But the fuse went off again when trying to just insert the ignition key, This happened repetatively. Finally managed to get a local mechanic(as recomended by Dealers helpline) and got a temporary fix. I managed to drive car back to my Garage. It stayed in Garage till 19th as i couldn’t get appointment for Service.

The electrical problem happend again when i tried to drive the car on 19th to take it to workshop. The problem happened while driving and it took lot of effort to control the dead vehicle . This time the helpline ppl came as the car was not too far from dealers service station, and changed the blown out fuse(it was different from one which failed first time on 8th May). I took the vehicle to workshop on 23rd May after another appointment. (I couldn’t do it on 19th as the helpline ppl arrived late evening, the vehicle breakdown happened in the morning). The vehicle stayed in Dealers workshop till 28th for repairing the fault. During the time , i didn’t receive any call from the service to convey me the delivery date or the status. When i visited the workshop , i received some vague replies after spending an entire day at the w/s without anyone attending me. All my phone calls were attended only by receptionists who had no idea about my Car. The Management was too arrogant.

The car was returned back to me on 29th WITHOUT any paperwork  or details about what measures r taken to rectify the fault. The only document was a zero value invoice for first service done. The car was completely  dirty  from inside with dust and grease marks everywhere (This is despite the w/s claiming first service work done, which includes cleaning).
My car is in my Garage since then(till today 13/06/2010) awaiting to hear from TTM since i don’t know if the fault has been repaired.

I get calls from TML Customer support asking me if i have taken a test drive but they refuse to send me in writing that the fault has been repaired.
I have been trying to followup with both TATA MOTORS as well as the dealership to get me the staus of repairs in writing since i am scared to drive the vehicle without any written commitment as it causes a lot of inconvenience apart from Wasted Time and money due to these frequent breakdowns.

So far i have sent 2 letters and several e-mails but no replies except just one from someone Mr. Vinay Padwalker in customer support which is also not very convincing.