poor car,poor service

   My complain was regarding front door setting, AC cooling system and tape. There was a positive response from there side (as it usually comes to temporarily satisfy the customer) and accordingly my car was sent to the dealer in this illusion that we will get for what we are going. But the story was a bit different- M/S P.J.Janee & comp .,asansol which is there exclusive showroom tried to rectify but was unable and said that it is beyond the technical capability of our workshop to rectify this and company should be held and rectify the same.”ye manufacturing defect hai company ko boliye,hum kuch nahi kar sakte” this was the response. If this is the kind of service and technical facility they can provide at max. then they are the worst service provider. And all above that there management were not at all concerned to check once that a proper action had been taken or not.

      The story doesn’t end here; few days back the fuel pipe connecting to the nozzle start leaking. The thing seems simple to hear, but it is not so. The same dealer (the only option we have) was given the car to rectify, they said that the pipe is not with us since it has not been provided by the company and you have to wait for another 8-9 days. The other option given was even more astonishing—we were supplied with few contact nos. and asked to arrange the required part to get the thing done quickly or wait for 8-9 days. just think!!!If the nos. provided are of the authentic Tata parts suppliers then is it the duty of customer to contact them and arrange for the concerned part? Or if they are of local suppliers then the current situation of Tata motors is so pathetic that it is unable to arrange out for a part?

this mas my personal experience...

 Conclusion:-seeing this car performance and service  I want to get rid of it because now or some other day it will be me who is going to repent.

poor car ,poor service