Quality Of Skoda Superb

Hello,

I had purchased a new Skoda Superb and have been facing issues with it since the day purchased.

Date of Purchase-29/08/2009\

VIN:-TMBBEG3739A300986

Make: Skoda Superb(Ha-51-AF-8020)

Service Dealer: Skoda - Continental Auto Services-Mathura Road – New Delhi 110044

The Vehicle handed over to us without PDI and engine was very noisy (Bought from Arshia Motors), finally they gave us another piece instead of what they gave us because of this almost after 10-15 days.

Since then twice the horn got replaced by (Arshia Motors & Giriraj Motors) but still creating problem, which I am very much shocked in two month two twice the horn got replaced and still not working. Arshia Motors says they don’t have horn in stock and we are not getting it from Skoda Auto as well. This problem happened since the 25 day of purchase. I am regularly in touch with Mr. Rohit (Service Adviser). (The world Famous Company SKODA AUTO). Presently it’s under warranty till its ok, but what after warranty?

Presently the biggest hassle at the moment is the smoke that it gives. A SUPERIOR CAR GIVING SMOKE is a surprise the Continental Auto Services employees have no answer instead they call me regularly to have some test’s done on my brand new car. Why these tests can’t be done at the first place before the launch of the car.

They have done a complete diagnosis and analysis of the concern but there is no fix to the issue and instead now they say they have to dismantle the head assembly. What a solution they want to open the engine of a luxury car in less than 6 months.

Dealing with these people I clearly see that there is no after sales service provided by SKODA INDIA and they are just making a fool/mockery of the customer. I have been asked numerous times to leave the car for tests and have done so without any positive results. They on keeping my car do not give a replacement for it which is again a pain.

Please see the corrupt practices going on at Škoda Auto India Pvt. Ltd. They are not willing to come on record and say anything.

Help me friends to get justice from Škoda Auto India Pvt. Ltd either a replacement or refund. Škoda Auto India Pvt. Ltd is not interested to answer most of my queries even though this is their top of the line 7* rated product