Worst experience Servicing RAPID

I own a SKODA Rapid ambition plus TDI, while I gave my first service which is at 6months 7500 km I was complaining about my clutch was struck and it is unusually hard to handle but the service representative replayed me it is not an issue you can put your leg down an pull back I insisted him again an while getting the car back I was told that all diesel clutch will be hard. I raise the same issue in my second service same answer I was receiving infact the service engineer dosent seem to be in a mood to answer my queries.  Now nothing changed on  23/12/14 I gave my car for 2nd  year paid service now I was receiving a replay that “your Clutch an fly wheel need to replace approximate amount is 49K” after calling this representative multiple times I could able to speak to him when asked what is wrong with the car he replayed me some components need to change exact amount I will call you another 10min, then I called him back after 30min he told me Clutch and flywheel need to change and  the estimated cost is 68K I dont know now it increased from 49K to 68K.

Now I am paying for my wrong decisions and the service engineers think that they are above the customers, worst, horrible, hilarious, barbaric fellows.

Is this product dosent  support for just 25000km my old ford fiesta running fine after 90000KM. Another mistake I recently made is that I bought another SKODA for my wife. Why they can’t check the car first time I while I was complaining.

2012 --- I bought  a RAPID in TAFE access hosur road.

2014 --- I bought same RAPID in VINAYAK SKODA in marathalli.

These service engineers don’t know anything they just have a standard template, most importantly four times I have gone to this service centre every time atleast 1hr I have to wait and collect the car. This time I was waiting for more than 30min to leave my car in the service station, even though the representative is just standing few steps away He was just chitchatting and after getting the car also he was very casual an lethargic. MY next car will not be a SKODA.